Investigator (Bilingual) - Children and Youth Unit

7 months ago

Toronto, Canada Office of the Ontario Ombudsman Full time

**About the role**:
As an investigator in the Children and Youth Unit at Ombudsman Ontario, you will be responsible for both leading and working as a team on various investigative files relating to services provided by children’s aid societies (CAS) and residential licensees. You will be accountable for investigations from inception to completion, which includes identifying issues, interviewing witnesses, and gathering and analyzing information, as well as writing clear and comprehensive reports. Your work will play a crucial role in the development of the Ombudsman’s recommendations to promote respect for the rights of children and youth and improve services in the child protection system.

**Responsibilities**:

- Reviewing complaint files and gathering necessary information to identify issues for resolution and/or investigation
- Drafting investigation plans involving both individual and systemic issues with a focus on detailed fact-finding, fairness, timelines and attention to detail
- Interviewing witnesses, gathering and analyzing information, and writing clear, concise and comprehensive reports
- Writing and/or assisting in the preparation of high-profile special investigation reports including findings, analysis and recommendations
- Assessing potential for early resolution of cases and taking appropriate steps to facilitate resolution.
- Other duties as required.

**Knowledge and experience**:

- University degree in a field such as law, psychology, political science, social work, public administration or an equivalent combination of education, training and experience
- Minimum three years of experience in conducting and executing investigations in administrative oversight or a similar field
- Working knowledge of the child protection system in Ontario, as well as provincial government organizations, boards and agencies relevant to children and youth in Ontario
- Working knowledge of the _Child, Youth and Family Services Act_, _Ombudsman Act_, Ombudsman Ontario jurisdiction, and the provincial government and its structures
- Proven ability to interview children and youth, as well as individuals at all organizational levels
- Demonstrated experience preparing investigation reports dealing with individual and systemic issues
- Experience generating evidence-based and practical solutions to address complaints and systemic issues
- Experience persuading parties to adopt a course of action
- Proficiency in oral and written communication in English and French is required.

**Required skills and competencies**:

- Strong analytical skills and the ability to impartially and objectively assess relevant evidence
- Ability to exercise good judgement and common sense, and be accountable for decisions
- Ability to work effectively in a team-based environment, and be open to consultation and collaboration in determining appropriate solutions for complaints and inquiries
- Strong interpersonal skills, including the ability to deal with emotionally charged situations and vulnerable complainants
- Excellent organizational, administrative and time management skills to manage caseloads
- Ability to work independently with minimum supervision.

**_
Our recruitment practices reflect the Ontario Ombudsman’s continuing goal of encouraging a diverse and inclusive workplace._**

**_Accommodations in accordance with the Ontario Human Rights Code will be provided._**

**_Only applicants selected to participate in the recruitment process will be contacted._

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