Full-time Support Officer, Academic Development

2 weeks ago

Ottawa, Canada Algonquin College Full time

Department:
Curriculum Administration and Implementation (Jody White)

Position Type:
Full-Time Support

Salary Range:
$32.42-$37.57-Hourly

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
May 27, 2024

Length of Contract:
n/a

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:
May 15, 2024

Please note: jobs are posted until 11:59 pm on the job closing date.

**Job Description**:
The Academic Development Support Officer plays an essential role in coordinating and supporting program lifecycle initiatives led by the Academic Development department. The primary responsibility is the coordination of a variety of activities related to new program development, program quality reviews, program modifications, annual curriculum review, course outline mapping and update activities, and other related program lifecycle processes. The incumbent provides guidance, support, and training to academic administrators, faculty and support staff related to program development, review, curriculum planning, revision, implementation, and delivery.

The incumbent gathers information and organizes data and schedules, as well as prepares communication related to degree submissions to PEQAB and degree site visits. The incumbent liaises with all departments in the academic area, other areas of the College, and/or external agencies to gather information to support a variety of academic committees and working groups, program lifecycle processes and committees/projects as required. The incumbent has familiarity with the College and is able to dialogue and serve as a resource for personnel at all levels.

The incumbent provides technical support and coordination for systems related to the program lifecycle, including troubleshooting, support, and permissions requests for the Course Outline Mapping and Management System (COMMS), the Salesforce Program Lifecycle Management System (PLMS), the Annual Curriculum Review SharePoint site, and the student information system (SIS). The incumbent supports communication between the Academic Development management team and key internal and external stakeholders, including Information Technology Services and the Registrar’s Office.

The incumbent also plays a coordination role for technical and business requirements gathering, as well as identification and tracking of enhancements for program lifecycle systems and business processes. Systems coordination includes management of databases, maintenance of records, collection of organizational data, preparation of reports and coordination of logistics for special projects, as well as the development and implementation of user training.

Required Qualifications:
- Minimum three (3) year diploma or degree in Office Administration, Project Management, Event Management or Business; equivalences will be considered;-
- Excellent interpersonal skills;- Strong analytical and problem-solving skills;- Well-developed verbal and writing skills to effectively communicate with staff;- Highly developed minute taking, writing and publishing skills with attention to detail;- Very effective organization and time management skills; ability to multi-task and prioritize;- Good knowledge of college programs, academic, administrative and organizational structures including college decision making processes;- Experience preparing and delivering training materials;- Proven team player;- Comfort and demonstrated proficiency with maintaining or using a variety of college-employed technical systems and extracting reports and information;- Advanced proficiency with Salesforce, SharePoint, MS Teams and Office software, Outlook, Word, Excel, and PowerPoint. Some knowledge of Word Press.

This position is eligible for a hybrid work arrangement in conjunction with the College's _Flexible Work Arrangement _policy:
- This vacancy is for P02318
- This position is paid at Payband G

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