Customer Service Representative, Ctvrc

2 months ago

Toronto, Canada Ethos Veterinary Health Full time

**Join Our Team as a Customer Service Representative (CSR) at CTVRC/EC**

Are you passionate about providing excellent customer service in a fast-paced environment? The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated **Customer Service Representative (CSR)** to be the welcoming face of our clinic and an integral part of our client care team.

**Compensation**:

- $20 - $22 based on advanced knowledge and experience
- $2 for hours worked between 7p - 7a

**Anticipated Schedule**:

- Full time
- Day and evening coverage (latest ending time would be 12a)
- Every second weekend
- Offers 10 & 12 hour shifts

**About the Role**:
As a **Client Service Representative**, you will play a crucial role in supporting our specialty and emergency departments while welcoming and assisting our guests.

**What You’ll Do**:

- **Client Interaction**: Greet clients warmly, schedule appointments, and manage check-ins.
- ** Administrative Support**: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.
- ** Billing and Payments**: Perform basic invoicing, billing, and account procedures.
- ** Phone Management**: Answer and direct calls through a multi-phone line system.
- ** Liaison Work**: Coordinate with referring veterinary facilities to request necessary records and information.
- ** Record Keeping**: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

**What We're Looking For**:

- ** Adaptability and Multitasking**: In our fast-paced environment, versatility is key. If you thrive on multitasking and can **_navigate unexpected situations_** with ease, you're the problem solver we're looking for.
- ** Customer Service Excellence**: If you've excelled in customer service, you know the importance of **_building positive relationships_**. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
- ** Attention to Detail**: A keen **_eye for detail_** is essential. We need someone who can **_ensure accuracy and consistency in all tasks_**, whether it's client communication or administrative responsibilities.

**About Us**: CTVRC/EC is a premier specialty referral and emergency centre, proudly owned and operated by two Canadian veterinarians. We offer the highest quality care in surgery, internal medicine, oncology, and emergency medicine. Our mission is to lead in the prevention, diagnosis, and treatment of medical and surgical diseases, all while fostering a compassionate environment for our patients, clients, and staff.

**Why Join CTVRC/EC?**
- ** Work-Life Balance**: Our unique rotation schedule offers consistent 10 or 12-hour shifts, ensuring adequate time off to support your well-being.
- ** Team-Oriented Culture**: Enjoy working with a collaborative team where your contributions are valued.

**Compensation & Benefits**:

- ** Comprehensive Benefits**: Dental, vision, life insurance, extended health care, and access to Employee Assistance Programs.
- ** Perks**: Discounts on premium pet care, paid time off, uniforms provided, and staff appreciation events.
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act._
- Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation._
- Tags: RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse_

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