Veterinary Customer Service Representative(Full

6 months ago

Toronto, Canada Central Toronto Veterinary Referral and Emergency Clinic Full time

Central Toronto Veterinary Referral and Emergency Clinic is a 24/7 emergency and referral practice. We pride ourselves on creating a very collaborative, respectful and fun work environment. We are growing our services and hospital and are looking for additional Customer Service Representatives to join our team.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement.
- **Hours of Service**_

The CSR supports the CTVRC referral service and emergency services a total of 80 hours over 2 weeks. The schedule may include some weekends.
- **Education**_

High School Diploma, required.

Minimum 2 years of customer service experience in the veterinary industry.
- **Exceptional Performance/ Extra Effort**_
- **Teamwork**_

Works collaboratively with all members of the CTVRC team, patients and families. Act as a resource person to others. Demonstrate initiative in providing support to other team members. Support and facilitate interdisciplinary, patient-focused care.
- **Client Service**_

Demonstrate honesty, respect, fairness and accountability in dealing with others. Maintains information confidentiality and a high ethical work standard. Demonstrate effective written and verbal communication. Uses effective listening skills and is respectful in communication with patients, staff members and the public. Provide excellent, efficient and friendly patient care. Can build a strong rapport with patient, the patient’s family when handling complaints effectively and in a timely manner.

Demonstrate a desire to help or serve the CTVRC patients and their families. Focus efforts on meeting or exceeding the client's needs. Maintain clear interdisciplinary communication, responds to client’s issues in a timely manner, and takes personal responsibility for resolving problems.
- **Employee Efficiency**:_

Completes work assignments willingly, projects a positive attitude to patients, staff and the public. Analyze situations in a systematic way, organizes and sets priorities effectively and works through the problem to completion and generates realistic solutions. Successfully adapts to the clinic’s changing environment on a personal and professional level. Functions effectively within a variety of situations and as an individual or within the team. Seeks advice from other team members as appropriate.
- **Attendance**:_

Is punctual and maintains a satisfactory attendance record.
- **Employee’s Essential (Technical) Skills & Competencies**:_
- Balancing answering a multi-line phone system, appropriately placing clients on brief holds and responding in a systematic and methodical manner
- Triage client inquiries, asking the right questions and escalating the client inquiry to the appropriate staff member as required
- Entering client communication notes in patient management system as needed
- Writing detailed and accurate notations in client records and to staff
- Accept payments for deposits and services rendered, explaining a breakdown of payment, as requested by client; escalate to veterinarian as appropriate
- Ensures a two-way communication between front of house and back treatment room to understand patient load and staffing demands
- Book client appointments according to veterinarians’ calendars and availability
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Experience with data entry and navigating computer systems
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail

At our clinic, we value our employees' contributions and offer a supportive work environment. We provide opportunities for professional growth and development within the veterinary field.

Please note that this is a paid position. We believe in fair compensation for all employees.

**Job Types**: Full-time, Permanent

Pay: $20.00-$26.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

  • Customer Service Representative, Ctvrc

    1 month ago

    Toronto, Canada Ethos Veterinary Health Full time

    **Join Our Team as a Customer Service Representative (CSR) at CTVRC/EC!** Are you passionate about providing excellent customer service in a fast-paced environment? The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated **Customer Service Representative (CSR)** to be the welcoming face of our clinic and an integral...

  • Veterinary Receptionist

    6 months ago

    Toronto, Canada Roncy Village Veterinary Clinic Full time

    _Veterinary Receptionist (full-time)_ Join the Roncy Village Veterinary Clinic family! We have an amazing and skilled veterinary team filled with passionate individuals who enjoy what they do and are committed to excellence in customer service and patient care. The Roncy Village Vet Clinic team has four veterinarians and treats cats and dogs from our local...

  • Veterinary Receptionist

    6 months ago

    Toronto, Canada Roncy Village Veterinary Clinic Full time

    _Veterinary Receptionist (full-time)_ Join the Roncy Village Veterinary Clinic family! We have an amazing and skilled veterinary team filled with passionate individuals who enjoy what they do and are committed to excellence in customer service and patient care. The Roncy Village Vet Clinic team has four veterinarians and treats cats and dogs from our local...

  • Veterinary Receptionist/client Services

    7 months ago

    Toronto, Canada My Animal Veterinary Clinic Full time

    If you are a Client Service Representative interested in a unique and exciting opportunity: designing and growing a modern day, technology advanced practice focusing on good medicine and unparalleled care, then come join us at **My Animal Veterinary Clinic**. We are a brand new, independently owned and operated veterinary clinic looking to grow our...

  • Veterinary Receptionist

    7 months ago

    Toronto, Canada Roncy Village Veterinary Clinic Full time

    _Veterinary Receptionist (full-time)_ Join the Roncy Village Veterinary Clinic family! We have an amazing and skilled veterinary team filled with passionate individuals who enjoy what they do and are committed to excellence in customer service and patient care. The Roncy Village Vet Clinic team has four veterinarians and treats cats and dogs from our local...

  • Veterinary Customer Service Representative

    4 months ago

    Toronto, Canada Dundas Euclid Animal Hospital Full time

    **Responsibilities and Duties**: Booking appointments using our Avimark software or another veterinary software is an asset. Handling cash sales and processing credit card payments. Keeping accurate medical records. Promotion of clinic products and services. Day to day cleaning of the clinic. Answering the phone. Stocking food shelves. Assisting...

  • Full Time Veterinary Customer Service Representative

    3 months ago

    Toronto, Canada Dundas Euclid Animal Hospital Full time

    **Responsibilities and Duties**: Booking appointments using our Avimark software or another veterinary software is an asset. Handling cash sales and processing credit card payments. Keeping accurate medical records. Promotion of clinic products and services. Day to day cleaning of the clinic. Answering the phone. Stocking food shelves. Assisting...

  • Veterinary Receptionist

    2 months ago

    Toronto, Canada Roncy Village Veterinary Clinic Full time

    _Veterinary Receptionist (full-time)_ Join the Roncy Village Veterinary Clinic team! We have an amazing and skilled veterinary team filled with passionate individuals who enjoy what they do and are committed to excellence in customer service and patient care. The Roncy Village Vet Clinic team has five veterinarians (3 FT and 2 PT) and treats cats and dogs...

  • Veterinary Cardiologist

    6 months ago

    Toronto, Canada National Veterinary Associates Full time

    Small Animal Cardiologist - West Toronto, ON - Veterinary Emergency and Referral Hospital of West Toronto is seeking a residency trained or board-certified Cardiologist to join our team. We are an established 24-hour emergency and referral practice in West Toronto. Our large purpose-renovated facility is growing and in the process of adding additional...

  • Client Service Representative

    6 months ago

    Toronto, Canada Yonge Sheppard Animal Hospital Full time

    **Yonge Sheppard Animal Hospital is a small team of dedicated professionals that values each other and our patients. Together, we strive to create a comfortable, supportive, fun, transparent working environment that fosters learning. We value the health and wellbeing of our patients, our clients and our team.** We offer competitive wages, health benefits...

  • Veterinary Receptionist

    3 months ago

    Toronto, Canada Beaches-Fallingbrook Veterinary Clinic Full time

    Beaches-Fallingbrook Veterinary Clinic is built upon quality services, trust, expertise, compassion and communication. We have two veterinarians and personnel who are trained and equipped to handle routine veterinary services to urgent care. We take great pride in our patient-veterinarian relationships, and always put our clients' wellbeing at the core of...

  • Veterinary Receptionist

    7 months ago

    Toronto, Canada Yonge-Davenport Pet Hospital Full time

    We are seeking a couple full-time, permanent Client Care Representative (Veterinary Reception) to be the first point of contact for our clinic. Yonge-Davenport Pet Hospital is a busy state-of-the-art hospital that prides itself on excellent customer service and high-quality medicine and surgery. Our team is comprised of 5 DVM's, 6 RVT's, 5 Client Care...

  • Veterinary Assistant

    6 months ago

    Toronto, Canada Toronto Mobile Veterinary Services Full time

    Toronto-based mobile veterinary service is looking for friendly, responsible veterinary assistants with strong client communication skills and the ability to comfortably handle cats and dogs. Must be able to work weekday evenings and/or Sundays. Driving the company vehicle is part of the job so you should have a G or G2 license and a reasonably clean driving...

  • Veterinary Assistant

    4 months ago

    Toronto, Canada Toronto Mobile Veterinary Services Full time

    Toronto-based mobile veterinary service is looking for friendly, responsible veterinary assistants with strong client communication skills and the ability to comfortably handle cats and dogs. Must be able to work weekday evenings and/or Sundays. Driving the company vehicle is part of the job so you should have a G or G2 license and a reasonably clean driving...

  • Veterinary Receptionist

    7 months ago

    Toronto, Canada Yonge-Davenport Pet Hospital Full time

    We are seeking a full-time, permanent Client Care Representative (Veterinary Reception) to be the first point of contact for our clinic. Yonge-Davenport Pet Hospital is a busy state-of-the-art hospital that prides itself on excellent customer service and high-quality medicine and surgery. Our team is comprised of 5 DVM's, 5 RVT's, 6 Client Care...

  • Veterinary Technician

    1 month ago

    Toronto, Canada Eglinton Veterinary Facilities Full time

    Are you looking for a job that doesn’t leave you feeling “ruff” around the edges, featuring work-life balance and a flexible schedule with no on-call or after-hours work? Look no further than **Eglinton Veterinary Facilities** in midtown Toronto! We are currently seeking a Registered Veterinary Technician to join our five DVM, small animal general...

  • Veterinary Technician

    3 months ago

    Toronto, Canada Eglinton Veterinary Facilities Full time

    Are you looking for a job that doesn’t leave you feeling “ruff” around the edges, featuring work-life balance and a flexible schedule with no on-call or after-hours work? Look no further than Eglinton Veterinary Facilities in midtown Toronto! We are currently seeking a Registered Veterinary Technician to join our five DVM, small animal general...

  • Veterinary Technician

    7 months ago

    Toronto, Canada Weston Veterinary Clinic Full time

    **About us** We are a privately owned practice looking to grow in a convenient location near 400 and 401, recently renovated space with opportunities for growth **About us** Weston Veterinary Clinic is a privately owned small business in Toronto. We are professional, agile, and professional and excited to grow and add that perfect fit to our team. Our...

  • Veterinary Assistant, Ctvrc

    4 months ago

    Toronto, Canada Ethos Veterinary Health Full time

    Vet Assistant_ The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is a premier specialty referral and emergency centre, owned and operated by two Canadian Veterinarians. We pride ourselves on providing the highest quality of care in the areas of surgery, internal medicine, oncology, and emergency medicine. Our mission is to lead in...

  • Veterinary Receptionist/assistant

    7 months ago

    Toronto, Canada North York Veterinary Clinic Full time

    Responsibilities: - Greet and welcome clients and their pets in a friendly and professional manner - Schedule appointments and maintain the appointment calendar - Collect and update client information in the database - Assist veterinarians and veterinary technicians with various tasks as needed - Process payments for services rendered - Maintain cleanliness...