Library Services Technician

2 weeks ago


Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Library Services Technician**:

- **Requisition #**:23-938**:

- **Campus**: Doon
- **Department**: Library & Learning Services
- **Payband**: G
- **Starting Rate**: $32.42
- **Payband Range**: $32.42 - $37.57
- **Hours/Week**: 35
- **Posting Date**: Tuesday, September 5, 2023
- **Closing Date**: Tuesday, September 12, 2023 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time Temporary Appendix D Contract

Support Staff Full-time Appendix D Contract Replacement Position (September 2023 - December 22, 2023)

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The Library Services Technician is a customer service professional providing comprehensive frontline services and support to students and faculty out of our libraries, which includes research, citation, and academic integrity consultations to support student academic success. The incumbent also provides dedicated support to the Library and Learning’s Services communications and outreach. This role may support closing/weeknight shifts, with the possibility of occasional weekend support.

It is anticipated that this position will meet the needs of the department working fully on-site five days per week.

**Responsibilities**:

- Provides blended frontline service to the Conestoga community
- Provides reference Services for Conestoga students, faculty, staff, and the community which involves interviewing, interpreting requirements, and establishing the level and detail of information needed
- Guides users in the inquiry and research process, including the provision of virtual (online) reference services
- Uses the integrated library system loans materials and maintains/updates accounts and books media and technology
- Offers technology assistance as part of TeachMeTech and Tech Bar services, including access issues, hardware, and software troubleshooting
- Provides training to students on productivity tools, such as Microsoft Office or other College support software
- Offers basic support on assistive technology and refers to the Learning Technology Liaison where appropriate
- Provides a range of academic services which includes offering guidance and utilizing available resources for: learning skills, citing & referencing, the academic integrity process, and supporting research consultations
- Offers informed referral to other College services, including assistance navigating resources (websites) and booking appointments
- Programs and creates regular content for the Department’s Social Media channels (e.g., Instagram, and Twitter)
- Tracks client engagement data and trends
- Supports and collaborates with Library and Learning Services administration and staff in the department outreach publication creation (e.g. Infographics) and promotional materials
- Engages in activities to support library services based on availability of projects, incumbent’s interest, and aptitude

**Qualifications**:

- Two-year Diploma in Library Education is required
- Two years of frontline experience, preferably in an academic library setting and including:

- Traditional reference & circulation services
- Technology support
- Circulation Services
- Referencing & citation support
- Communications, social media, and outreach/event support
- Excellent interpersonal, written, and verbal communication skills
- Dedication to customer service
- Ability to work independently and as part of a team
- Problem-analysis and problem-solving skills
- Ability to work under pressure, handle multiple demands, and changing priorities

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