Customer Service Agent

4 weeks ago

Inuvik, Canada Canadian North Full time

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

**Customer Service Agent** Ref. # 641657**:
**Position(s) Available**: 1 (Part Time)

**Closes**: 2023/02/15

**Location**: Inuvik

**Other Details**: Reporting to Station Manager, Inuvik

**Level**: As per the Unifor Collective Agreement
- In accordance with the Unifor Collective Agreement

**Benefits**:
Benefits vary by position. All Canadian North employees are eligible for:

- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program

**Duties and Responsibilities**:

- Process passengers and baggage;
- Make reservations and compute fares;
- Disseminate information;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Interline and employee travel both business and pleasure;
- Maintain records as required;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Other duties as assigned.

**Skills and Qualifications**:
Include, but not limited to, the following minimum skills and qualifications:

- High school diploma or equivalent related experience;
- 1 year of customer service experience;
- Possess a working knowledge of Sabre System;
- Bilingual in English/French or English/Inuktitut considered an asset;
- Possess a knowledge of passenger check-in and baggage handling;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Must possess strong communication, and interpersonal skills;
- Proven customer service skills;
- Works well in team environment;
- Experience in handling passengers with mobility needs;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North Human Resources Department
**Fax**: 613-254-6280

This advisory was posted on February 8, 2023.

**Equal Opportunity Employment**:
**About Us**:
Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.

  • Guest Service Agent

    2 months ago

    Inuvik, Canada Northview Canadian High Yield Residential Fund Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants across Canada. We are looking for a part-time Guest Service Agent to join our Hotel team in Inuvik, NT. Reporting to...

  • Guest Services Agent

    2 months ago

    Inuvik, Canada Nova Hotels Full time

    The Nova Inn in Inuvik Northwest Territories has an opening for a Guest Service Agent. Housing/Housing allowance is provided. **Responsibilities and Essential Duties**: - Follows all established and future front office Standard Operating Procedures. - Provides value added service to customers to meet or exceed customer expectations: - Communicates...

  • Front Desk Agent-inuvik, Nwt

    5 days ago

    Inuvik, Canada Nova Hotels Full time

    Our team at **Nova Inn Inuvik** in Inuvik, NWT is currently looking for a highly motivated individual to fill the position of **Front Desk Agent.** Reporting to the Front Office Manager, the Front Desk Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the...

  • Front Desk Agent-Inuvik, NWT

    3 days ago

    Inuvik, Canada Nova Hotels Full time

    Our team at Nova Inn Inuvik in Inuvik, NWT is currently looking for a highly motivated individual to fill the position of Front Desk Agent.Reporting to the Front Office Manager, the Front Desk Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service.  You are the first impression of the property; you...

  • Supervisor

    2 months ago

    Inuvik, Canada Northview Canadian High Yield Residential Fund Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests and commercial tenants across Canada. We are looking for a Supervisor to join our Hotel team in Inuvik, NT. Reporting to the Operations...

  • Health Care Services Specialist

    2 months ago

    Inuvik, Canada Government of the Northwest Territories Full time

    **Department Information**: The Department of Health and Social Services works under the direction of the Minister and Deputy Minister, in partnership with the Health and Social Services Authorities, to support the health and wellbeing of people across the NWT through planning, development, evaluation and reporting on program and service delivery. HSS is...

  • Health Care Services Manager

    2 hours ago

    Inuvik, Canada Government of Northwest Territories Full time

    Job Information The Health Care Services Manager is responsible for ensuring the registration of territorial health care coverage for the residents of the Northwest Territories, including the appropriate registration and administration of the Supplementary Health Benefits Programs, and including the timely and accurate registration and payment of Medicare...

  • Health Care Services Specialist

    7 days ago

    Inuvik, Canada Government of the Northwest Territories Full time

    Department Information:The Department of Health and Social Services works under the direction of the Minister and Deputy Minister, in partnership with the Health and Social Services Authorities, to support the health and wellbeing of people across the NWT through planning, development, evaluation and reporting on program and service delivery.HSS is committed...

  • Client Service Representative

    1 month ago

    Inuvik, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Inuvik, NT time type Part time posted on Posted 9 Days Ago job requisition id 2410603 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Client Service Representative

    1 month ago

    Inuvik, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Inuvik, NT time type Part time posted on Posted 9 Days Ago job requisition id 2410603 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Client Service Representative

    1 month ago

    Inuvik, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Inuvik, NT time type Part time posted on Posted 9 Days Ago job requisition id 2410603 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Client Service Representative

    3 weeks ago

    Inuvik, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Inuvik, NT time type Part time posted on Posted 9 Days Ago job requisition id 2410603 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Room Attendant

    1 month ago

    Inuvik, Canada Nova Hotels Full time

    We are looking for a Room Attendant to add to our team.If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.PRIMARY FUNCTIONS Reporting to the Executive Housekeeper / Housekeeping Manager/Supervisor, the Room Attendant is responsible for ensuring the guest rooms are cleaned and...

  • Room Attendant

    4 days ago

    Inuvik, Canada Nova Hotels Full time

    We are looking for a Room Attendant to add to our team.If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.PRIMARY FUNCTIONS Reporting to the Executive Housekeeper / Housekeeping Manager/Supervisor, the Room Attendant is responsible for ensuring the guest rooms are cleaned and...

  • Remote Spanish Speaking Customer Support Representative

    1 month ago

    Inuvik, NT, Canada Canadian Imperial Bank of Commerce Full time

    Client Service Representative page is loaded Client Service Representative Apply locations Inuvik, NT time type Part time posted on Posted 9 Days Ago job requisition id 2410603 We’re building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use...

  • Rental Consultant

    4 weeks ago

    Inuvik, Canada DRIVING FORCE Full time

    Do you have excellent customer service skills and want to feel appreciated at work? Do you want to work with individuals who are fun, motivated, and welcoming? If so, consider joining the DRIVING FORCE team! We are passionate about our business, our customers, and our talent. Some of our most successful employees started out in our Rental department so...

  • Rental Consultant

    1 day ago

    Inuvik, Canada DRIVING FORCE Full time

    Do you have excellent customer service skills and want to feel appreciated at work? Do you want to work with individuals who are fun, motivated, and welcoming? If so, consider joining the DRIVING FORCE team! We are passionate about our business, our customers, and our talent. Some of our most successful employees started out in our Rental department so...

  • Retail Associate

    2 months ago

    Inuvik, Canada The North West Company Full time

    Full - Time Associate  Must be able to travel, and have a passion for serving customers in northern communities in difficult-to-reach markets. Our stores are located in the Northern most regions of Alberta, Manitoba, Ontario, Saskatchewan, Quebec, Nunavut and Northwest Territories. Do you have a passion to be part of a hardworking retail team and a...

  • Regional Manager

    2 months ago

    Inuvik, Canada Northview Canadian High Yield Residential Fund Full time

    At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in six provinces and two territories, managing over 11,000 multi-residential units, 1.1 million sq. ft of commercial space, and 200 executive suites. We are proud to live, work, and play in the...

  • Operations Manager

    2 weeks ago

    Inuvik, Canada Gwich'in Development Council Full time

    **OPERATIONS Manager - Gwich'in Development Council (GDC)** Reporting to the Chief Executive Officer (CEO) of the GDC, the Operations Manager will be responsible for managing the overall operations and for the effective and successful management of labor, productivity, quality control, and safety measures as established by the GDC. The experienced...