Manager, Fraud and Quality Control

2 weeks ago

Oakville, Canada Sagen Full time

OVERVEW
As part of Sagen’s Operations Leadership team, the Manager of Fraud and Quality Control will support the Director, Operational Effectiveness, to drive the successful execution of team strategies, framework & capabilities as they relate to Fraud Prevention and Underwriting Quality Control. The role will help develop, implement, and manage/oversee daily processes, coupled with ongoing portfolio analytics, market research and talent development to optimize operational effectiveness and the customer experience, while managing within risk, compliance, and regulatory confines.
PRINCIPAL ACTIVITIES & ACCOUNTABILITIES
- Provide leadership to a team of Fraud Prevention and Quality Control Analysts in all aspects of live and postmortem investigations/file reviews.
- Responsible for all aspect of talent management with a strong focus on coaching and mentoring while strengthening both individual capability and overall bench strength.
- Develop consistency of decisions and ensure that policy and processes are being executed in compliance with internal standard operating procedures and external regulatory requirements
- Collaborate with Director, Operational Effectiveness in the development, implementation and management of strategies to enhance team performance and overall cost savings to the business.
- Develop and implement internal/external fraud detection measures, analytics, reporting and education.
- Develop Key Performance Indicators to measure team and individual productivity while monitoring and reporting team analytics through segmented analysis to identify trends.
- Ensure negative trends in underwriting quality and misrepresentation/fraud are identified, analyzed, and reported.
- Act as a change agent by providing recommendations for process improvements to drive efficiency and enhanced quality in risk management decisions to enhance the customer experience.
- Collaborate with Underwriting, Risk, Loss Mitigation and Sales to further develop early fraud prevention programs/tools.
- Work closely with Underwriting Management to develop action plans where compliancy results are below internal thresholds.
- Drive timely escalation, follow up and resolution process on potential misrepresentation files with our lender partners.
- Manage problem accounts using creative/innovative solutions and recommend changes to policy/procedure.
- Participate/Facilitate fraud Prevention “best practice” meetings with international peers & industry partners to maintain up to date industry trends
- Ensure the lenders are knowledgeable of and operate within established Genworth and Industry policy and guidelines.

QUALIFICATIONS
Required Skill Set
- University degree with a minimum of 7+ years mortgage industry or financial services experience required.
- Demonstrates strong leadership, teamwork, and negotiation skills, as well as effective communication, facilitation and presentation abilities
- Act as a strong connector who creates strong relationships with key partners both internally and externally.
- Comprehensive and excellent hands-on knowledge of mortgage underwriting, credit analysis and risk/fraud management.
- In depth knowledge of Canadian mortgage insurance products and services.
- Demonstrates excellent critical thinking and problem-solving skills with the ability to interpret customer needs.
- Organized and customer centric

Critical Competencies Required
- Results oriented with a strong customer focused attitude.
- Analytical thinker with ability to challenge the status quo and drive change.
- Ability to manage multiple priorities/assignments and deadlines and thrive in a constantly changing, fast paced, high intensity environment
- Be a strong customer advocate and ensure the highest level of internal and external customer service.
- Able to drive change, results through people and influence others at all levels of the organization
- Strategic thinker with strong process management and analytical skills
- Ability to make decisions under pressure while adhering to underwriting/operational guidelines
- Strong team player coupled with communication and interpersonal skills.
- Proficiency with MS Excel/Micro-strategy/Tableau

Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.

  • Quality Control Inspector

    3 weeks ago

    Oakville, Canada Hi-Tech Manufacturing Full time

    We are currently seeking a detail-oriented and experienced Quality Control Inspector to join our team. As a Quality Control Inspector, you will play a crucial role in ensuring that our products meet the highest quality standards. Your attention to detail and ability to analyze data will be essential in maintaining our commitment to...

  • Quality Control Specialist

    7 days ago

    Oakville, Ontario, Canada FLINT Corp. Full time

    FLINT Corp. fosters a workplace culture that values innovation and sustainability.Job SummaryWe are seeking an experienced Quality Lead to support the Quality function by overseeing review and production of QC reports, documents, investigation activities, and resolution of any concerns.Maintains quality documentation, reviews regulatory data submissions, and...

  • Quality Control Inspector

    7 days ago

    Oakville, Canada Zeton Inc. Full time

    As the world leader in the design and fabrication of lab scale systems, pilot plants, demonstration plants and modular production plants, Zeton offers challenging and rewarding career opportunities, competitive employment conditions, recognition and a dynamic, autonomous work environment for talented individuals looking to join a world-class team. As part...

  • Senior Quality Control Specialist

    6 days ago

    Oakville, Ontario, Canada FLINT Corp. Full time

    Key Job ResponsibilitiesWe are seeking a highly skilled Quality Lead to support our quality function at FLINT Corp. In this role, you will oversee the review and production of QC reports, documents, investigation activities, and resolve any concerns.You will work under general supervision to prepare decisions, reports, and recommendations that will be...

  • Quality Control Specialist

    5 days ago

    Oakville, Ontario, Canada Vitalbio Full time

    About VitalbioVitalbio is revolutionizing point-of-care diagnostics with our groundbreaking platform, designed to deliver real-time care wherever patients are. Our mission is to democratize technology that puts people in control of their health, making healthcare more accessible and proactive.Our team consists of experts across various disciplines, including...

  • Quality Control Inspector

    2 weeks ago

    Oakville, Canada Coordinate Industries Ltd. Full time

    The Intermediate Quality Control Inspector supports and takes direction from QC Manager and uses the proven techniques for quality inspection. His primarily responsible for verifying that received raw materials as well as finished products are acceptable to use for production and to perform first off, in process and final inspection of machine parts,...

  • Quality Control Inspector

    4 weeks ago

    Oakville, Ontario, Canada Thermon Industries, Inc Full time

    Are you passionate about quality and precision? Do you enjoy working in a dynamic environment where your contributions make a tangible impact? Thermon Canada Inc., a world leader in process heating systems, is looking for a Quality Control Inspector to join our Oakville team.Why Join Thermon?At Thermon, we believe our employees are the driving force behind...

  • Technical Quality Control Professional

    3 days ago

    Oakville, Ontario, Canada Vitalbio Full time

    About Vitalbio:Vitalbio is revolutionizing point-of-care diagnostics with our groundbreaking platform, VitalOne. Our mission is to democratize technology that puts people in control of their health, making healthcare more accessible and proactive.We're seeking a Technical Quality Control Professional to join our team. As a key member of our team, you will be...

  • Pest Control Technician

    3 weeks ago

    Oakville, Canada Skedaddle Humane Wildlife Control Full time

    Skedaddle is an established company that has been in business for 34+ years and is seeking to rapidly grow our Pest Control division. We service commercial and residential accounts. Our technicians are government licensed and well trained. We're looking for talented individuals who are interested in taking their career to the next level. Duties will...

  • Quality Control Lab Technician

    2 weeks ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • Pest Control Technician

    4 weeks ago

    Oakville, Canada Truly Nolen Pest Control Full time

    **About Us** Truly Nolen Pest Control Job Description: Pest Control Technician **Company Description** Truly Nolen Pest Control is a franchise group that specializes in proactive preventative maintenance pest control. We focus on residential and commercial services for our clients, including all insects and mice and rats. Working in an environment of...

  • Pest Control Technician

    1 week ago

    Oakville, Canada Truly Nolen Pest Control Full time

    **About Us** Truly Nolen Pest Control Job Description: Pest Control Technician **Company Description** Truly Nolen Pest Control is a franchise group that specializes in proactive preventative maintenance pest control. We focus on residential and commercial services for our clients, including all insects and mice and rats. Working in an environment of...

  • Manufacturing Quality Control Expert

    10 hours ago

    Oakville, Ontario, Canada Thermon Industries, Inc Full time

    **About the Role:** As a Quality Control Inspector at Thermon Canada Inc., you will play a critical role in ensuring the quality of our products meets the highest standards.**Key Responsibilities:**Conducting regular inspections of materials, components, and finished products to identify any defects or non-compliance.Managing Non-Conformance Reports (NCRs)...

  • Quality Control Test Inspector

    6 days ago

    Oakville, Ontario, Canada Promation Full time

    Company Description Founded in 1995, Promation is a leading integrator and manufacturer of high-quality tooling, automation, and robotic systems in Oakville, Ontario. We deliver custom equipment and turnkey systems globally, from assembly to vision inspection systems, to provide the best automation solutions. Our dedicated team of PLC designers and...

  • Quality Control Specialist

    2 days ago

    Oakville, Ontario, Canada Vitalbio Full time

    About You:Vitalbio is revolutionizing point-of-care diagnostics with our groundbreaking platform, VitalOne. As a Quality Control Specialist, you will play a critical role in ensuring the quality of incoming materials and in-house fabricated components and assemblies.You will work directly with the manufacturing team to provide input on methods for inspection...

  • Quality Control Inspector, Level 1

    1 week ago

    Oakville, Canada Promation Full time

    **Job Summary**: *** The Quality Control Inspector, level 1, is responsible for performing all quality activities related to assigned projects and as directed by the Quality Control Supervisor. This role requires strict adherence to Promation Nuclear’ s quality control program governance. As a level 1, Quality Control Inspector, this position is limited...

  • Quality Control Technician

    2 weeks ago

    Oakville, Canada Demix Béton – Une société CRH Full time

    **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at change as an opportunity to develop and contribute...

  • Technical Quality Control Specialist

    6 hours ago

    Oakville, Ontario, Canada Vitalbio Full time

    About Us:Vitalbio is revolutionizing point-of-care diagnostics with our groundbreaking platform, designed to deliver real-time care wherever patients are.We've built a dynamic, global team of experts across various disciplines including chemistry, software, engineering, and microfluidics.Our mission is to democratize technology that puts people in control of...

  • Electro- Mechanical Assembly

    6 days ago

    Oakville, Canada Coordinate Industries Ltd. Full time

    The QC inspector uses a variety of techniques and inspection methods to determine if our components/products meet quality standards. Methods include visual inspections, measurements and functional testing of the product. An inspector must ensure that the product meets specifications in terms of its appearance and its function. **1- Job Related Duties &...

  • Quality Control Clerk

    2 weeks ago

    Oakville, Canada Halton Regional Police Service Full time

    **The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...