Full-time Firearms Sales Lead

6 months ago

Edmonton, Canada Tundra Supply Full time

The Firearm Sales Lead is a role model with additional responsibilities as a Leader on Duty on designated shifts. During those times, Sales Leads will oversee the total operation of the department, which includes but is not limited to leading a team of associates and enhancing the customer’s experience while achieving the store sales goals. Their close partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement.

**Responsibilities**:

- Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.
- Ability to receive feedback and take action when appropriate.
- Demonstrated business acumen.
- Demonstrated ability to communicate effectively with customers and the store team.
- Demonstrated collaborate skills and ability to work well within a team.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ensures store is always "Grand Opening Ready" by following opening and closing procedures.
- Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards.
- Demonstrates strong interest and credible expertise in our product assortment; translates this knowledge into value for our customers. Guides Firearms Sales Associates to do the same.
- Prepares the store: effectively stocks and coordinates daily stocking process, actively handles merchandise, executes visual directions, and ensures a compelling presentation.
- Adapts presentation based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.).
- Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levels.
- Delivers inspirational experiences for our members and customers through effective promotion of outdoor programs and outreach.
- Trains and mentorsnew staff, provides direction to peers as necessary, coordinates service delivery, and task execution.
- Reviews sales performance daily with the manager and reacts immediately to opportunities and performance deficiencies.
- Trains and coachesteam on merchandising, visual presentation, and customer service tactics that will enhance sales.
- Handles and resolves escalated customer issues.
- Coaches and trains the team on visual presentation standards and their impact on sales and customer service.
- Ensures endcaps, plan-o-grams, and topicals are set per direction and make an “in-stock statement” for our customers.
- Adjusts presentations based on sell-through and ensures price and sign accuracy.
- Ensures presentation and safety standards are in place throughout the day to make shopping easy and enjoyable for our customers.

**Skills and Requirements**:

- Minimum high school diploma, GED, or equivalent education.
- 1-2 years of retail sales required; retail management experience and a college diploma in Business Administration, Commerce, Accounting, or related field preferred.
- Firearms Possession and Acquisition License with Restricted endorsement (required).
- High level of flexibility.
- Ability to lead a team towards a common goal.
- Ability to adapt to different customers.
- Great written and verbal communication skills.
- Natural talent for motivating and developing teams.
- Excellent interpersonal, communication, and organizational skills.
- Excellent customer service insight, with a friendly demeanor and attitude.
- Excellent organizational, time management, prioritization, and multitasking skills.
- Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers.
- Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all work floor duties.
- Able to give clear directions and set expectations for staff.
- Demonstrated ability to lead by example.
- Proficiency with Microsoft Office Suite and accounting software programs.
- Strong customer management and leadership skills.

**Hours and Pay**:
Full Time hours: 36 + per week (Current hours of operation 10:45 AM - 5:15 PM - Tuesday to Sunday).

Pay: $17+ per hour.

**How to Apply**:
Include a letter outlining your firearms, hunting and outdoors experience. Also supply your PAL number and date of birth to check validity.

**Salary**: From $17.00 per hour

Expected hours: 35 - 44 per week

**Benefits**:

- Dental care
- Vision care

Day range:

- Every Weekend
- Monday to Friday
- Weekends as needed
- Weekends only

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Work setting:

- Specialty store

**Experience**:

- Sales: 2 years (preferred)
- Customer service: 2 years (preferred)
- Leadership: 1 year (preferred)

Licence/Certification:

- Firearms Possession and Acquisition License (PAL) (required)

Work Location: In person

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