Help Desk Associate

3 weeks ago


Mississauga, Canada Westmont Hospitality Group Full time

**Job Summary**
- The incumbent is responsible for investigating and analyzing technical support issues for our managed hotel end users.**Major Duties and Responsibilities**
- Diagnose and troubleshoot technical issues with properties and provide resolution remotely
- Respond to hotel staff members’ technical needs.
- Participate in special IT projects as required.
- Perform other duties as assigned.
- Provides guidance, informal training or instruction to co‑workers as required.

**Minimum Qualifications and Skills**
- Diploma/Degree in Information Technology or Computer Science or equivalent.
- Working knowledge of information technology.
- Excellent communication, interpersonal and administration skills.
- Ability to gather, compare, analyze and present data.
- Ability to deal with all levels of management and staff in a professional manner**.**:

- Excellent time management skills with attention to detail and accuracy.

**Mental Effort**
- Mental and visual concentration during computer work daily.
- Listening and mental attentiveness in dealing with customer or public queries, and manager's requirements.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.

**Physical Effort**
- Hand-eye coordination required to operate computer systems daily
- Occasionally loading and unloading computer shipments
- Frequently preparing repaired computer for shipment to the hotel

**Working Conditions**
- Occasional travel to properties and irregular working hours as required

**Type of Supervision Required**

Works under general instructions from IT Manager to prioritize and complete assigned tasks.


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