Account Manager

4 weeks ago

Ottawa, Canada Virtual, Inc. Full time

**Summary**: inmotion is a dynamic and innovative marketing agency dedicated to crafting compelling and impactful visual narratives for our clients. We specialize in delivering creative solutions that resonate with target audiences across various industries. We are seeking a talented and experienced Account Manager to join our team.

**This position requires working out of our Ottawa, ON office 3 days/week (Monday-Wednesday anchor days).**

**Here's what you'll do**:

- Serve as the main point of contact for clients, maintaining strong relationships and providing exceptional customer service throughout the project lifecycle.
- Collaborate with clients to understand their objectives, requirements, and expectations, and translate them into actionable project plans.
- Develop and manage project timelines, budgets, and resource allocations to ensure projects are delivered on time, within scope, and within budget.
- Coordinate with internal teams, including creative, design, and development, to ensure project deliverables meet client expectations and quality standards.
- Communicate project updates, milestones, and potential risks to clients and internal stakeholders in a clear and timely manner.
- Proactively identify opportunities for process improvement and optimization to streamline project workflows and enhance efficiency.
- Track project progress, monitor key performance indicators (KPIs), and generate regular reports to evaluate project performance and client satisfaction.
- Conduct post-project evaluations to gather feedback, identify lessons learned, and implement improvements for future projects.

**As our next Account Manager, you will bring**:

- Diploma, in marketing, advertising, communications or a related field.
- Minimum 2 years of experience in creative agency account management and project management within a creative agency or similar environment.
- Proven track record of successfully managing multiple client accounts and projects simultaneously, from initiation to completion.
- Strong understanding of project management methodologies, tools, and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Detail-oriented with strong organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
- Creative problem solver with a proactive and solutions-oriented mindset.
- Experience in project management software (e.g., Basecamp, Wrike) and Microsoft Office suite.

**About inmotion, a Virtual company**:
Inmotion is an independent, creatively driven, branding, advertising and marketing agency located in Ottawa. Since 1979, we've helped associations and government organizations, and B2B and B2C brands, tell their unique stories to their target audiences in an emotionally engaging way that delivers strong ROI.

Our capabilities include brand strategy and positioning, public awareness campaigns, video and TV production, website designs and builds, logo and brand identity, as well as digital and social media campaigns.

**About Virtual Inc**:
Headquartered in Wakefield, MA with offices in Nashville, TN, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's innovative and inclusive culture is the driving force behind our success and continued growth.

Our Virtual Team is made up of passionate professionals who understand the needs of associations, standards organizations, consortia, startup advocacy groups, and professional societies. The expertise within the Virtual team enables our clients to achieve their goals and **make a mark on the world**. Virtual's global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest challenges in the world today, from eating disorders, to space travel to noise pollution.

We are proud to be recognized in the Best Places to Work list, twice Living our values on a day-to-day basis is real. Not just a poster on the wall. **Virtual's** core values include trust, respect, inclusion, innovation, service excellence, empowerment, teamwork, generosity, and fun.**

Virtual, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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