Service Writer

5 months ago

Leduc County, Canada Joe Johnson Equipment Edmonton Full time

**WHO WE ARE**:
As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an “employer of choice” culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

**___________________________________________**

**SERVICE WRITER**

**LOCATION**:Nisku, AB

**WORK ENVIRONMENT**: Shop, Office & Customer Facilities

**TYPE**:Full-Time (Monday-Friday)***

**SUMMARY**:_The Service Writer will be _focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

**ABOUT YOU**:

- Strong administration and attention to detail skills
- Superior customer service and communication skills, verbal and written
- Ability to work within a fast-paced environment
- Ability to organize, multitask and plan work efficiently
- Proactive approach to work with the ability to plan and execute work independently
- Proficient with repair order programs and MS Office (Outlook, Excel)
- Solutions provide with strong problem-solving skills
- Positive and collaborative attitude

**POSITION REQUIREMENTS/QUALIFICATIONS**:

- High School Diploma, GED or equivalent is required, a Diploma in Business administration is an asset
- Valid driver’s license with a clean
- 3+ years’ experience in a Service Writer role or related administrative/ customer service position
- Experience preparing quotes and opening/ closing work orders
- Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

**POSITION RESPONSIBILITIES**:

- Open and close work orders in alignment with internal procedure timelines
- Prepare quotes
- Edit and update all work orders to ensure 100% capture of all billable items
- Provide unit history to the service department for incoming repairs
- Assist with Shop scheduling to ensure optimal efficiency and customer service
- Work with factory representatives to ensure customer downtime is minimized
- Conduct shop walkthroughs with Service Manager to capture real-time status updates
- Prepare and submit bi-weekly Payroll reports
- Work with the accounting department to ensure customer accounts are in good standing
- Ensure on-time billing for all customers
- Maintain MTO files and ensure all documentation is in compliance
- Process warranty claims
- Resolve and/or escalate customer concerns and maintain positive customer relations
- Assist with the Parts department as required
- Completed additional tasks as assigned

**SAFETY DUTIES & RESPONSIBILITIES**
- Employees must:

- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Not remove or make ineffective any protective device required by the Company or by the regulations.

**OTHER DETAILS**

**_Travel Expectations_**:2% - 5% primarily locally**

**_Physical Demand: _**Frequently required to remain in a stationary position, Frequently required to work using fine motor control

**_Mental Demand:_** Frequently required to multitask two to three tasks, Frequently required to work using close visual attention

**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR-certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_
- ___________________________

  • Service Writer

    5 months ago

    Leduc, Canada The Groundworx Co Full time

    **COMPANY BACKGROUND** Since 2005, The Groundworx Co has been the cornerstone to our customer's success in building a better world! Groundworx was founded in response to the overwhelming demand for dependable, high quality environmental, gravel screening and crushing equipment throughout Western Canada. Groundworx is now the exclusive Western Canadian...

  • Service Writer

    5 months ago

    Leduc, Canada The Groundworx Co Full time

    **COMPANY BACKGROUND** Since 2005, The Groundworx Co has been the cornerstone to our customer's success in building a better world! Groundworx was founded in response to the overwhelming demand for dependable, high quality environmental, gravel screening and crushing equipment throughout Western Canada. Groundworx is now the exclusive Western Canadian...

  • Service Writer

    5 months ago

    Red Deer County, Canada Rocky Mountain Equipment Full time

    **JOB TITLE**:Service Writer **POSITION TYPE**:Permanent, Full-Time **BRANCH**: Red Deer, AB **REPORTING TO**:Service Sales Manager The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case Construction equipment and New Holland in Canada, RME consists...

  • Service Writer

    5 months ago

    Yellowhead County, Canada The Diesel Shop Full time

    Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Service Writer. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Heavy Truck service department. This is an excellent opportunity for someone with a passion for the Heavy Duty...

  • Service Writer

    5 months ago

    Leduc, Canada woodys rv world Full time

    Woody’s RV World Leduc is looking for a full-time RV Service Writer. **Minimum Requirements**: - Excellent customer service skills - Proficient computer skills - Ability to work unsupervised - Must be organized and self-motivated - Possess strong written and verbal communication skills - Motivated team player with a strong sense of commitment to the...

  • Grant Writer

    1 week ago

    Leduc, Canada KBL Environmental Full time

    Are you ready to join Western Canada’s leading environmental services team? At KBL, we specialize in delivering inspired environmental solutions across Environmental Projects and Consulting Services, Waste Facilities, and Transportation. As an emerging leader in the industry, we attribute our success to our exceptional team. Safety is our top priority, and...

  • Bookkeeper/administrative Assistant/service Writer

    2 months ago

    Red Deer County, Canada Excel Repair Full time

    **Job Summary** **Duties** Enter transactions into QuickBooks and perform bank and account reconciliations Perform accounts payable and accounts receivable tasks Conduct and support financial reporting, such as payroll and GST Complete payroll processing, remittances, and account analysis Assist customers and vendors Other administrative duties as...

  • Service Advisor

    5 months ago

    Leduc, Canada Edmonton Kenworth LTD Full time

    **The Role** Edmonton Kenworth Ltd. is looking for a **Service Advisor** for our **Leduc** location, who is to welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and...

  • Service Advisor

    5 months ago

    Leduc, Canada Edmonton Kenworth Ltd. Full time

    **The Role** Edmonton Kenworth Ltd. is looking for a **Service Advisor** for our **Leduc** location, who is to welcome customers and gather information required to identify their vehicle repair and maintenance work they require. The Service Advisor sells maintenance services and organizes the work schedule, while maintaining exceptional customer service and...

  • Service Writer

    5 months ago

    Rocky View County, Canada TRACTORLAND KUBOTA Full time

    **Job Duties**: - Tracking and scheduling repairs/deliveries - Creating, amending and closing of work orders for the service department - Receivables - Warranty claims - Other department tasks **Qualifications**: - Technical knowledge an asset - Warranty experience - Service advisor background - Administrative background an asset - Team player, attentive...

  • Heavy Duty Service Writer

    2 months ago

    Leduc, Canada Black Dog Full time

    **Black Dog Truck Repair** is a fast growing, family run truck and trailer repair facility located in Leduc AB. We have grown exponentially in the past 5 years from a small 2 bay shop with 3 technicians to a thriving 10 bay full service shop with 18 employees. We are very passionate about being a straight forward, honest shop that provides quality mechanical...

  • Rv Service Advisor

    5 months ago

    Red Deer County, Canada Rangeland RV & Trailer Sales Full time

    **Experience in the RV industry is an asset. You must possess excellent customer service skills!!** Job Description is as follows: Meet & Confer with all service customers Complete service orders Delegate work to technicians from work orders Perform estimates for time and parts required Complete work order once service is complete Collect payment for...

  • Service Technician

    5 months ago

    Lacombe County, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Lacombe, AB** Dealership as **Service Technician**. This is a **Full-Time, Regular** position. The RV Service Technician is responsible for...

  • Service Technician

    5 months ago

    Lacombe County, Canada Fraserway RV Full time

    Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do...

  • Hydraulic Technician

    5 months ago

    Leduc, Canada Norcan Fluid Power Full time

    Norcan is a complete hydraulic service and sales company established in 1974 and is now 8 branches throughout western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and...

  • Hydraulic Technician

    5 months ago

    Leduc, Canada Norcan Fluid Power Full time

    Norcan is a complete hydraulic service and sales company established in 1974 and is now 8 branches throughout western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and...

  • Heavy Equipment Technician

    2 months ago

    Ponoka County, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking a skilled Field Heavy Equipment Technician to join our Agriculture Division in Ponoka. As a key member of our service team, you will be responsible for diagnosing, repairing, and maintaining agricultural equipment, including tractors, hay tools, and other implements.Key Responsibilities:Diagnose and repair...

  • Heavy Equipment Technician

    4 weeks ago

    Ponoka County, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking a skilled Field Heavy Equipment Technician to join our Agriculture Division in Ponoka. As a key member of our service team, you will be responsible for diagnosing, repairing, and maintaining agricultural equipment, including tractors, hay tools, and other implements.Key Responsibilities:Diagnose and repair...

  • Heavy Equipment Technician

    4 weeks ago

    Ponoka County, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking a skilled Field Heavy Equipment Technician to join our Agriculture Division in Ponoka. As a key member of our service team, you will be responsible for diagnosing, repairing, and maintaining agricultural equipment, including tractors, hay tools, and other implements.Key Responsibilities:Diagnose and repair...

  • Heavy Equipment Technician

    2 months ago

    Ponoka County, Canada Brandt Full time

    Field Heavy Equipment TechnicianBrandt is seeking a skilled Field Heavy Equipment Technician to join our Agriculture Division in Ponoka. As a key member of our service team, you will be responsible for diagnosing, repairing, and maintaining agricultural equipment, including tractors, hay tools, and other implements.Key Responsibilities:Diagnose and repair...