Information Desk Manager
7 months ago
**POSITION TITLE**:Information Desk Manager
**SUPERVISOR**:General Manager
**HOURS OF WORK**:8am-4pm Monday-Friday (September-April)
8am-3pm Monday-Friday (May-August)
**LOCATION**:Dalhousie Student Union Building, 6136 University Ave., Halifax, NS. Position will be located on site at Information Desk near main entrance to the building.
**REMUNERATION**:Salary $45,000
two weeks vacation with additional two weeks paid leave over winter holiday
casual dress
parking or bus pass
cell phone subsidy
annual CPI increase
health & dental package
RRSP matching program
Health Spending Account
Staff Wellness Fund
**ABOUT**
The Dalhousie Student Union (DSU) is an incorporated non-profit with the objectives of:
- acting as the official representative organization of Dalhousie students;
- serving as the medium of communication between Dalhousie students and the governing bodies of the University;
- encouraging Dalhousie students to have an awareness of their responsibilities in the local, provincial, national, and international community;
- providing services and programming that enhance student life in a financially, socially, and environmentally responsible manner.
With over 20,000 members, the DSU is here to make sure students get the most out of their experience at Dalhousie. The DSU advocates for student rights, builds community on campus through events, supports over 250 societies, and provides discount services
**OVERVIEW**
The DSU Information Desk Manager will act as the ‘face’ of the DSU to visitors of the Student Union Building (SUB) and ensure visitors receive a heartwarming welcome. You will also coordinate all Information Desk activities, leading and encouraging part-time evening staff, and generally provide top of the line service to members of the Dalhousie community and visitors to the SUB.
**RESPONSIBILITIES**
- Ensuring that the Information Desk and surrounding area are kept clean and organized.
- Maintaining Information Desk office supplies and equipment.
- Managing the departmental expenses, records, payroll and contracts.
- Oversee weekly DSU office supply orders, mail distribution, and departmental deliveries
- Troubleshooting emergencies
- Regularly confirms or updates appropriate information for the department and seeks out new initiatives to improve the Information Desk’s utility.
- Ensure DSU’s policies and security requirements are met.
- Managing key and equipment inventory and sign out process for appropriate groups.
- Approving posters and managing poster boards in the building.
- Hiring, training, scheduling, and general supervision of House Manager (evening and weekend coverage) team. This includes a monthly departmental meeting.
- Maintains and reviews day/evening building activity reports, identifying issues and trends for follow-up.
- Fosters a co-operative team spirit with other DSU departments and contractors.
- Health & Safety conscious and actively involved in maintaining a safe building environment.
- Creates and implements Information Desk policies and procedures to ensure efficient and effective operations.
- Performs all other job-related duties as directed by the General Manager.
**QUALIFICATIONS**
- Bachelor's degree in business administration, hospitality management, or equivalent experience
- Minimum of three years of previous experience in a similar role
- Excellent communication and interpersonal skills, both written and verbal
- Strong leadership and problem-solving skills
- Capability to manage multiple assignments and deadlines with effective prioritization.
- Strong working knowledge of computer systems, including Microsoft Office
- Positive attitude, excellent work ethic, and ability to adapt to change.
- Strong attention to detail and ability to maintain confidentiality.
- Must be able to work independently and maintain a positive and calm attitude within a very busy environment.
- High level of organizational and planning ability with meticulous attention to detail.
- Excellent team-working skills, including the ability to manage and lead a team.
- Exceptional Customer Service Skills with the ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Excellent Oral and Written Communication Skills.
- Highly Adaptable and Flexible.
- Highly Solution-Oriented.
-
Front Desk Agent
3 months ago
Halifax, Canada Commons Inn Full time1. Guest Check-In and Check-Out: Front desk agents are responsible for welcoming guests, handling the check-in process, and providing them with their room keys. They also handle check-out procedures, including settling any outstanding bills and collecting feedback from departing guests. 2. Reservation Management: Front desk agents manage room reservations,...
-
Front Desk Operations Manager
1 week ago
Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full timeAbout the Lord Nelson Hotel & SuitesAs a locally owned landmark hotel, we have established a reputation for serving excellence. Our unique position allows us to offer a variety of positions under one roof, creating opportunities for mobility and growth.We value our employees as our most essential resource. If you're looking to be part of a legendary team in...
-
Health Gateway Service Desk Manager
7 months ago
Halifax, Canada Total Systems Solutions Consulting Inc. Full time**Health Gateway Service Desk Manager** Total Systems Solutions Consulting Inc. represents an association of independent IMITS Consultants based in British Columbia. We are seeking a Senior Support Lead for the Provincial Health Services Authority, Province of British Columbia. You must be available to work 100% remote full-time for 37.5 hours per...
-
Front Desk Operations Manager
3 weeks ago
Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full timeThe Lord Nelson Hotel & Suites is a renowned landmark hotel that prides itself on delivering exceptional service. As a key member of our team, the Guest Services Manager plays a pivotal role in ensuring seamless front desk operations.**Key Responsibilities:**Lead and Motivate Front Desk Team: Foster a culture of excellence by guiding and inspiring your team...
-
Front Desk Receptionist
2 weeks ago
Halifax, Canada Park Lane Dental Specialists Full time**Job Summary** **Responsibilities** - Greet and assist patients in a professional and courteous manner. - Manage incoming phone calls with proper phone etiquette, directing calls as necessary. - Schedule appointments and maintain the schedule. - Perform data entry tasks accurately, ensuring all patient information is up-to-date. - Proofread documents and...
-
IT Service Desk Analyst
6 months ago
Halifax, Canada ABM Integrated Solutions Full time**IT Service Desk Analyst** **Responsibilities**: - Deliver technical service and support to users via incident management software. - Interact with end-users to gather information to categorize their request and evaluate and analyze problems and issues. - Diagnose and resolve technical issues adhering to established processes and procedures. - Accurately...
-
IT Help Desk Analyst
6 months ago
Halifax, Canada Armour Group Full time**IT Helpdesk Analyst** **Problem solver. Strategic thinker. Detail oriented.** **Does this sound like you? If so, this position may be for you.** The Armour Group Limited is one of the leading hospitality, development, and construction companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group Limited continues a proud...
-
Service Desk Technician
6 months ago
Halifax, Canada NTT DATA Full timeWe are currently seeking a **Service Desk Technician / Helpdesk Associate **to join our team **Onsite** in **Halifax, NS, Canada.** - Maintain a high degree of customer service for all support queries and adhere to all service level agreements. - Receiving, logging, and managing calls via telephone using Service Now. - The Service Desk Team is part of an...
-
Service Desk Associate
6 months ago
Halifax, Canada IMP Group Full time**A workplace that’s invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP** **Solutions is right for you.** **The Opportunity**: At IMP Solutions, we provide IT products, and IT and business...
-
Service Desk Technician
6 months ago
Halifax, Canada NTT DATA Full timeWe are currently seeking a **Service Desk Technician / Helpdesk Associate **to join our team **Onsite** in **Halifax, NS, Canada.** - Maintain a high degree of customer service for all support queries and adhere to all service level agreements. - Receiving, logging, and managing calls via telephone using Service Now. - The Service Desk Team is part of an...
-
Front Desk Director
3 weeks ago
Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full timeAbout the RoleAs a Front Desk Director at the Lord Nelson Hotel & Suites, you will be responsible for ensuring the efficient and profitable operation of our Front Desk. This role requires a dynamic and highly organized individual who can lead and motivate the Front Desk team to deliver exceptional customer service.Key ResponsibilitiesFront Desk Operations:...
-
Front Desk Receptionist
2 weeks ago
Halifax, Canada Ratheesh Travel Nursing Inc. Full timeOur travel agency is a trusted name in the Canadian tourism industry, specializing in creating unforgettable travel experiences. From organizing local adventures to international getaways, we pride ourselves on exceptional customer service and offering customized travel solutions. Our mission is to help our clients explore the world with ease, comfort, and...
-
Full Desk Recruiter
6 months ago
Halifax, Canada Talen7 Workforce Full time**COMMISSION ONLY - UP TO 70% COMMISSION - NO BASE SALARY.** Exciting Opportunity for Full Desk Recruiters with Uncapped Earnings Potential **About Us**: **At Talen7 Workforce, we're on the lookout for accomplished Full Desk Recruiters to join our team. We're a certified minority-owned business, and we're offering a unique opportunity for experienced...
-
Front Desk Agent
4 months ago
Halifax, Canada Chateau Bedford Hotel & Suites Full time**Job Overview** **Duties**: - Greet guests upon arrival and assist with check-in/check-out procedures - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly and professionally - Process reservations and cancellations accurately - Maintain a clean and organized front desk area -...
-
Front Desk Agent
6 months ago
Halifax, Canada The Evangeline Full timeEvening and weekend shifts * - Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly...
-
Front Desk Agent
7 months ago
Halifax, Canada True North Hostelling Association Full time**HI Halifax** Join the HI Halifax Team! Be a part of our dynamic team as we gear up for the grand reopening of HI Halifax, situated in a freshly renovated heritage building in the heart of downtown Halifax. Our hostel is centrally located, just minutes away from the picturesque waterfront and surrounded by the city's top pubs and lively music...
-
Front Desk Customer Service Representative
7 months ago
Halifax, Canada Fitness FX Full time**Front Desk Customer Service** As a front desk customer service representative, you will be the first point of contact for our members and guests. You will be responsible for greeting visitors, answering phone calls, and providing general information about our services and facilities. You will also handle basic administrative tasks, such as taking payments...
-
Front Desk Agent/night Auditor Parttime
6 months ago
Halifax, Canada Residence Inn by Marriott Full timeResponsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Handle guest inquiries and provide information about hotel facilities and services - Assist guests with reservations, changes, and cancellations - Answer phone calls and direct them to the appropriate...
-
Front Desk Staff
3 weeks ago
Halifax, Canada YMCA of Greater HalifaxDartmouth Full time**Title**: Front Desk Staff **Position Status**: Full Time (40 hours per week) **Compensation**: $16.50 per hour **Start Date**: January 6, 2025 **Location**: Community YMCA As part of our YMCA's commitment to equity, diversity, and inclusion, this position is designated for a member of the African Nova Scotian community, or members of equity-deserving...
-
Front Desk Manager, Hotel
6 months ago
Halifax, Canada Comfort Inn Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Hotel, motel, resort **Tasks**: - Recruit and hire staff - Supervise staff - Perform front desk duties - Address customers' complaints or concerns - Assist clients/guests with special needs **Computer and technology knowledge**: - MS...