Business Support Analyst, Hcm

1 month ago

Mississauga, Canada Chartwell Retirement Residences Full time

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G5
- Contract (Full-Time)
- Ref: 99999-99049-137162
- February 18, 2023

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

The incumbent will be a strong and valued business partner to the business owners of our HCM platform, the HCM business teams (including but not limited to Payroll, Benefits, Human Resources, Learning and Recruitment) and to the Information Systems, HCM (technology) team. The BSA possesses a superior customer service mindset. Equally important is adherence to Chartwell controls, policies and procedures.

**Key Accountabilities**:
**Operational Management**
- Coordinate and execute regression testing for periodic patching of cloud platforms ensuring configuration consistency
- Interpret internal and external legislation, policies and governance plans to ensure they are accurately reflected in platform configuration
- Prepare functional specifications required for technical objects such as reports, interfaces, and fast formulas for maintaining, updating or creating new processes and/or interfaces
- Develop test plans and scenarios and facilitate Unit and User Acceptance Testing
- Support the migration of data resulting from acquisitions
- Prepare data conversion templates by gathering data from various sources and providing in the desired format
- Assist in developing/reviewing training materials as required and facilitate knowledge transfer to Learning & Development team and/or end-users
- Troubleshoot issues, perform root cause analysis on escalated issues, make recommendations on corrective actions for resolution and assist with the successful deployment through the incident management process.
- Develop, standardize, and maintain new or improved processes based on findings and analysis.
- Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
- Create process models, specifications, diagrams, and charts to provide direction to system administrators and developers.
- Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, business owners, peers, staff, and other employees so that issues and solutions are understood.
- Develop timeframes for process changes in order to support company objectives.
- Manage and track the status of requirements throughout the change lifecycle; enforce and redefine as necessary.
- Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.

**Strategy & Planning**
- Chart existing business processes in order to define current business activities for the development of procedures and models.
- Meet with decision makers, systems owners, and end users to define business, financial, and operational requirements and systems goals.
- Research, review, and analyze the effectiveness and efficiency of existing business processes and requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
- Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Work with stakeholders and the project team to prioritize collected requirements.
- Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
- Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
- Support cost-benefit analyses for proposed changes to aid management in making implementation decisions.
- Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.

**System Acquisition & Deployment**
- Assist in conducting research on software products to justify recommendations and to support purchasing efforts.
- Assist in conducting research on software products to meet agreed-upon requirements and to support purchasing efforts.
- Participate in the QA of purchased solutions to ensure that the features and functions have been enabled and optimized.
- Participate in the selection of any requirements documentation software solutions that the

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