Business Support Analyst Hcm- Contract

3 weeks ago

Mississauga, Canada Chartwell Full time

**Key Accountabilities**

**Operational Management**
- Coordinate and execute regression testing for periodic patching of cloud platforms ensuring configuration consistency
- Interpret internal and external legislation, policies and governance plans to ensure they are accurately reflected in platform configuration
- Prepare functional specifications required for technical objects such as reports, interfaces, and fast formulas for maintaining, updating or creating new processes and/or interfaces
- Develop test plans and scenarios and facilitate Unit and User Acceptance Testing
- Support the migration of data resulting from acquisitions
- Prepare data conversion templates by gathering data from various sources and providing in the desired format
- Assist in developing/reviewing training materials as required and facilitate knowledge transfer to Learning & Development team and/or end-users
- Troubleshoot issues, perform root cause analysis on escalated issues, make recommendations on corrective actions for resolution and assist with the successful deployment through the incident management process.
- Develop, standardize, and maintain new or improved processes based on findings and analysis.
- Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
- Create process models, specifications, diagrams, and charts to provide direction to system administrators and developers.
- Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, business owners, peers, staff, and other employees so that issues and solutions are understood.
- Develop timeframes for process changes in order to support company objectives.
- Manage and track the status of requirements throughout the change lifecycle; enforce and redefine as necessary.
- Liaise with various business groups in the organization to facilitate implementation of new or improved business processes.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes, and other post-implementation support.

**Strategy & Planning**
- Chart existing business processes in order to define current business activities for the development of procedures and models.
- Meet with decision makers, systems owners, and end users to define business, financial, and operational requirements and systems goals.
- Research, review, and analyze the effectiveness and efficiency of existing business processes and requirements gathering processes and develop strategies for enhancing or further leveraging these processes.
- Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Work with stakeholders and the project team to prioritize collected requirements.
- Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow.
- Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems across the organization.
- Support cost-benefit analyses for proposed changes to aid management in making implementation decisions.
- Identify and establish scope and parameters of process analysis in order to define impact, outcome criteria, and measure-taking actions.

**System Acquisition & Deployment**
- Assist in conducting research on software products to justify recommendations and to support purchasing efforts.
- Assist in conducting research on software products to meet agreed-upon requirements and to support purchasing efforts.
- Participate in the QA of purchased solutions to ensure that the features and functions have been enabled and optimized.
- Participate in the selection of any requirements documentation software solutions that the organization may opt to use.

**Qualifications**:
**_Education: _**
- College or Bachelor’s degree in human resources, business administration, computer science or related field

**_Experience: _**
- A minimum of 2 years in implementing and supporting Tier 1 Human Capital Management Systems (ie. Oracle HCM Cloud, JD Edwards, Peoplesoft, ADP, Ceridan) in a SaaS environment
- A minimum of 2 years as a contributor in major business transformational projects
- A minimum of 8 years of business discipline experience (HR/Payroll/Benefits)
- Exposure to Collective Bargaining Agreements (CBA) and interpretation thereof
- Experience in the seniors housing or healthcare industries are an asset

**_Skills & Abilities: _**
- Strong knowledge in HCM business processes including Core HC, Absence, Payroll Benefits, etc.
- Proven ability to design and optimize business processes and to integrate business processes across disparate systems
- Excellent cr

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