Part-time Sales Lead/ Keyholder

1 week ago


Concord, Canada Cole Haan Full time

**Mission/Role**

Support Store Manager and Assistant Store Manager in the implementation of initiatives and achievement of goals and objectives, with a focus Operations, Brand and Talent. Ensure consistent implementation of store responsibilities including day to day store operations.

**CORE ACCOUNTABILITIES**:

- Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
- Assist staff to exceed individual and store goals.
- Assist leadership team and sales staff to provide a world class shopping experience through the effective execution of Extraordinary Brand Selling and Service Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
- Supports the Store Manager and Assistant Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
- Monitor and maintain compliance of all company policies and procedures, including all local, state and federal employment laws to make sound business decisions and communicate/educate all staff members.
- Partners with the Store Manager and Assistant Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
- Communicates with Store Manager, Assistant Store Manager and/or directly to Corporate partners regarding product mix, trends and needs.
- Holds store keys and regularly participates in store opening and closing functions.

**Requirements**:

- High school diploma required. Prefer college degree or equivalent work experience.
- 2 years retail experience. Specialty and or footwear retail preferred.
- Must have the availability and the ability to work a flexible schedule to meets the demands of a retail business and retail consumer which may include nights, weekends, and holidays based on business needs.
- Retail Operations knowledge including: sales, customer service, merchandising, inventory control, store budget preparation and loss prevention.
- Proficient knowledge of computer systems and ability to navigate POS and handheld systems, Microsoft Office and other solutions.
- Excellent verbal and written communication, delegation follow-up and time management skills.
- Able to accomplish multiple tasks in a fast-paced environment
- Able to work effectively with others in a team-oriented environment and provide excellent customer service
- Ability to lift, push, and pull up to 25-50 pounds occasionally

Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.

**Job Type**: Part-time

Pay: $19.25 - $23.00 per hour

**Benefits**:

- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Referral program

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Bonus pay

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Leadership: 1 year (preferred)

Work Location: One location

**Job Types**: Part-time, Permanent
Part-time hours: 10-30 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off
- Store discount

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: In person


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