Lead Product Manager

2 months ago

Montréal, Canada SSENSE Full time

Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

**Job Description**:
Reporting to the Director of Corporate Systems, the Lead Product Manager - Workday holds a critical role within the SSENSE Product team. The Lead Product Manager - Workday will be accountable for the HR & Compensation product portfolio vision to delivery and impact. This person will be responsible for driving the HR strategies, designing and improving our global HR systems. The Lead Product Manager - Workday, will be acting as the heart, mind, and voice of our customers and business users, supporting the business and driving the HRIS implementation.

In this demanding and fast-paced role, you will identify business requirements that enable great experiences, system enhancements that are scalable and sustainable long-term, and work closely with stakeholders and technology partners to ensure the successful delivery of working products.

**Responsibilities**

**Product & Program Strategy - 50% time**
- Partner with our HR business team to help define and execute on a vision for world-class HR Technology solutions(HCM, Compensation, Time and attendance, Scheduling, Learning management)
- Defining the vision, strategy and execution plan, incl. options, illustrating how each product contributes to the overall goal,
- Configure and set up prototypes within Workday and conduct demos with stakeholders
- Work with global partners to set a strategy and a vision consistent with SSENSE corporate priorities for our HR Technology solutions, while identify opportunities to improve HR processes thru technology
- Present new budget asks through business cases, modelling assumptions and estimated desired impacts or any other requirements for this strategic product portfolio to be successful (eg. new head count asks, specialised skill set, team structure, working models );
- Act as an owner on the product portfolio managed, and infuse this sense of accountability by being rigorously outcome focused and customer satisfaction driven
- Provide visibility to senior leadership, to their team and to other internal members on strategy, plan, updates, call-outs
- Establish scorecard metrics and identify KPI and KPO’s for each product as their north star. Identify how to capture the data and track these, to be able to report on them regularly and to help guide teams roadmaps decisions
- Stay abreast of the latest trends in technology, e-commerce and supply chain
- Contribute to the overall product practice and tech department in various ways (tech culture, Communities of practice )
- Raise the bar by initiating improvement on the product craft (tools, processes, structure )

**Product & Program Delivery - 40% time**
- Communicate clearly on how each product contributes to the vision and the role they play
- Deep dive into the competitive landscape for product discovery, to propose new types of products which will best address the business opportunities
- Put in place a prioritisation framework to capture and assess quickly use cases, and communicate regularly (propositions, updates, progress updates, launch strategies) adopting a test and learn approach with both the development team and the business partners
- Focus the product roadmap on the largest needle moving initiatives and guide the end-to-end implementation of products and features
- Collaborate with cross-functional domains: product team members of different domains, Business Partners and Senior Engineers (Staff, Architects, Engineer Directors and Application Managers), to ensure (but not limited to) focus and alignment on the product vision, needle moving initiatives, to unblock certain topics, to ensure the product manager can focus on product discovery and launches
- Own specific areas when needed (competitive analysis, new budget asks) and drive buy vs build analysis and decisions (RFPs)
- Support any product, tech department or company-wide initiatives, when need be
- Engage in tough conversations and raise flags when needed to be able to move things forward ensure clear and transparent communication and adapted to different groups
- Rigorously focus on Data Driven Product Management, infuse this thinking across teams in various aspects of the product craft incl. roadmap building, launching, product discovery

**People Leadership & Coaching - 10 %**
- Coach product managers and business analysts to deepen their product discove

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