Field Support Specialist

5 days ago

Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

**What We Offer**:

- ** Health and Dental** - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- ** Telus Health Virtual Care** - All employees and their families have free access to top medical professionals when they need advice or a second opinion.
- ** Employee and Family Assistance Program (EFAP)** - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
- ** Life and Disability** - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- ** Pension Matching Program** - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- ** Gym Subsidy Program** - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
- As part of our** Goals, Rewards, Improvement and Teamwork **program qualifying teams can enjoy a monthly reward.
- ** Personal and Professional Development** - We are committed to helping you reach your potential through training and education.
- ** Community Involvement** - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
- Our convenient **Price Café** offers free Tea and Coffee.

**Field Support Specialist - Critical Environments**
- Willing to re-locate to Atlanta, GA after 6-month training period in Winnipeg.
- Travel to jobsites within North America up to 25% per month.
- Diagnose & troubleshoot field issues.
- Work with sales representatives and various internal departments on resolving product quality issues.
- Engage in on-site product testing and performing minor repairs (as needed).
- Assist with installation and/or commissioning of systems which use Price products
- Participate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required).
- Perform presentations & webinars to train and prepare customers for installation of Price products.
- Work on projects which help streamline processes within the Field Support Department.
- Engineering Degree or Diploma.
- An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawings.
- Previous experience in customer service and technical support would be considered an asset.
- Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
- Aptitude and desire for customer service excellence.
- Strong interpersonal and communication skills, and the ability to work in a fast-paced, team environment.
- Ability to travel within North America.
- Technically inclined, energetic, productive, and can handle multiple priorities in a timely fashion with a high level of accuracy.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

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