Agent, Tenant Services Center

1 month ago

VilleMarie, Canada Ivanhoe Cambridge Full time

We invest globally and act locally for a sustainable impact in communities

As a global real estate industry leader, our mission is to generate long-term value for our 6 million depositors in Quebec and to have a positive environmental and social impact on both the people who work for us and the businesses that call our properties home. We develop and invest in real estate assets and projects that help enhance the urban fabric of communities in the midst of renewal, and create lifestyles in tune with the changing needs of the occupants of today and tomorrow. Our vision: to invest in a way that maximizes value and sustainability as we bring human-scale developments to the world.

Ivanhoé Cambridge is:

- C$77 billion in assets in the office, retail, industrial, logistics and residential markets
- Strategic investments in a worldwide portfolio over 1,500 properties strong
- A diversified, multitalented team committed to creating spaces that bring people together to live, work and play
- Office environments designed to foster collaboration and creativity, rooted in a flexible, technology-enabled experience

Digitally connected, sustainable and state-of-the-art: A workspace that meets your expectations
- New work spaces that make teamwork easier than ever and spark creativity at every turn
- The flexibility and technological tools you need to take your performance to new heights
- A barista, snacks and special theme meals, employee lounges and outdoor patios, complete with therapeutic lights to keep you at the top of your game
- Tuition and professional development fees reimbursed to empower your career advancement
- Time to devote to charitable endeavours so you can leave your personal mark on the communities where we work and invest
- A stimulating, supportive and inclusive environment where your health, safety and well-being are our top priorities
- Contract - 12 months_

Join a team of passionate people

In the performance of your duties, you will be responsible for data management and providing support to the Tenant Services Center team. This includes:

- Creating TGR tickets in the JDE module in preparation for billing by the billing agent;
- Maintaining the TGR platform by handling requests related to access, password changes, tenant move-ins/move-outs, creation or modification of premises, updates related to construction projects IC, etc;
- Taking charge of handling emergency notifications not addressed by various Place Ville Marie services, and contacting service heads and/or administration to ensure prompt action by the department;
- Providing support to tenants and property management in addressing issues encountered within the TGR platform;
- Monthly updating of the energy performance section of the Qc dashboard;
- Participating in team meetings as requested;
- Completing any other related tasks requested by the team.

The key to success
- High school diploma;
- A minimum of 5 years of customer service or call center experience;
- Good knowledge of Excel and Word software;
- Knowledge of JD Edwards and Le Bon Registre is an asset;
- Excellent spoken and written French and English. Oral and/or written interactions with external partners located outside of Quebec (service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, etc.);
- Teamwork, analysis, and synthesis skills;
- Interpersonal skills, dynamism, autonomy, creativity, innovation, organizational skills, and a strong desire for continuous improvement.

You’re in the right place

Our people are the heart of our organization. Come be part of our team and enjoy the perks of a flexible schedule, remote work arrangements, and flex days in addition to annual vacation leave — all to help you balance your personal and work obligations, have time to get involved in your community and maintain a healthy lifestyle. You will also be entitled to a comprehensive array of healthcare benefits and take advantage of a myriad of opportunities to grow and learn.

Diversity, equity and inclusion: Our main priorities

At Ivanhoé Cambridge, we are proud to champion the principles of diversity, equity and inclusion — which can be seen and felt in everything we do and everything we strive for. As a leading player in the global real estate ecosystem, we are committed to harnessing opportunities to create inclusive, community-centric spaces and forge a just, forward-looking future where our industry and our talent are supported and nurtured.

We firmly believe that diversity, equity and inclusion are the forces propelling innovation. In order to ensure we can have a positive impact on the communities where we live and work and where our investments are based, we are dedicated to creating a stimulating environment where everyone can aspire to and achieve excellence. Ask us about any accommodations you might require to ensure the recruiting process is a fair and equitable process for all. Note that any such accommodation

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