![Bell](https://media.trabajo.org/img/noimg.jpg)
Manager, Control Center
2 months ago
Req Id: 414619
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate.
If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.
**Summary**:
Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.
**Key Responsibilities**:
- Lead a team of unionized clerical employees in meeting or exceeding service indicators (Arrived Lates, Customer due date misses, WOW, SDND, SD Bus etc)
- Analyze data on load trends (technician behaviour, load intake, coded order, etc.) to help inform capacity management strategies and process change initiatives
- Deliver and adapt strategy on same-day repair offerings, overtime/time off pages, and technician movements
- Partner with various support teams (project, process and training) to develop and implement work methods and respond to ongoing changes in the organization’s priorities
- Develop and ensure effective performance management, direct and supervise staff development, work with support teams to develop employee competencies
- Anticipate opportunities and potential solutions, and lead cross-functional teams through the problem-resolution process
- Develop relationships with partnering departments such as Field Operations and work in collaboration with colleagues. Remove obstacles blocking or slowing down teams; lead escalation resolution
**Critical Qualifications**:
- Bachelors Degree or Masters in a discipline such as: Business Analytics, Mathematics, Economics would be an asset
- Minimum of three years of experience in staff management
- Excellent knowledge of MS Excel with ability to manipulate data to identify business trends and drive strategy changes accordingly
- Excellent knowledge of MS Powerpoint with ability to quickly build a clear presentation for an executive audience that graphically explains strategy, opportunities, business insight
- Strong quantitative skills and ability to quickly understand the functionality of various capacity management/optimization systems
- Experience in executive presentations; excellent oral & written would be an asset
- Results-oriented, with the ability to generate results in a consistent manner
- Highly motivated, proactive, self driven, dynamic and results-oriented with desire to influence and promote change
- Strong leadership skills: ability to listen, influence and establish relationships
- Ability to make the right decisions quickly, particularly in highly stressful situations
- Ability to adapt easily to an ever-changing environment
- Ability to set priorities, meet deadlines and find ways to continually improve the district’s daily activities
- Ability to work independently with minimum supervision
**Preferred Qualifications**:
- Working knowledge of Field Services
- Experience in the operations of telecommunications networks, including expertise in the service provisioning and service assurance areas
- Knowledge of the Provisioning and Assurance process
- Knowledge of Bell Systems: FWFM, Action, Click, BCRIS, Libra, WFAS
- Bilingual
LI-SS1
EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga
**Work Arrangement**: Hybrid
**Application Deadline**:11/17/2023
Created: Canada, ON, Mississauga
**Bell, one of **Canada's Top 100 Employers.
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