Administrative Support/receptionist

2 months ago

Newcastle, Canada CanCam Full time

**Admin Support/Receptionist**

The Office Administrator at CanCam ensures seamless operations, enhances customer experience, and exemplifies commitment to quality and satisfaction. Serving as the primary customer contact, this role ensures efficient communication, meticulous administrative support, and strong client relationships. Managing diverse tasks, the Office Administrator boosts CanCam's productivity and reputation.

**COMPANY VISION**

By providing CNC machinery, tooling, and automation manufacturing processes, we help individuals & small businesses go from using outdated methods and loss of market share to modern day operations and increased revenue through our best in class CanCam proven process, all while gaining time freedom.

**Position Vision**

Proactive and detail-oriented individual who thrives in a customer-centric environment. This individual values precision engineering, and excels in administrative efficiency. With strong organizational and communication skills, they enhance customer satisfaction through their knowledge of the business, ability to manage call volume ensuring smooth routing of calls, and ability to service regular customers understanding their specific needs and preferences. As a key team member, they uphold CanCam's Team Identity Values

Manage all incoming calls and inquiries from customers, providing accurate information and routing calls effectively.
- Foster positive relationships with customers through professional and personalized interactions.
- Manage the Cancam Advantage Program Admin: recurring payments set up, failed payment follow-up, assigning Advantage Customer ID, supporting the support team with the admin associated with our service contract & priority support

**THIS IS FOR YOU IF **
- You are a self-learner who is motivated to be excellent at your craft.
- Have the ability to represent the company with a high level of professionalism and communicate clearly, both verbally & in writing.
- high attention to detail
- Computer/Internet savy ideally

**ROLES AND RESPONSIBILITIES**
- Coordinate administrative tasks, document management, and maintaining overall administrative organization.
- Assist in organizing and executing company events, ensuring smooth logistics and participant engagement
- Handle incoming and outgoing mail, shipments, and deliveries to support operational needs.
- Bill payments Customer Outreach Sales Support, and Post-Sales Communication.
- **Social Media Monitoring & Influencer Management Measurables **Measurables/Successful Outcomes:

- Rate Customer Satisfaction
- Assist with increasing consumables Revenue by 10% this year.
- Subscription management, freight invoicing review

**Customer Outreach**
- Follow up on leads and inquiries to facilitate sales conversions and customer retention.
- Identify opportunities for upselling consumables & Cancam Advantage & Pass Machine Sale Opportunities to Sales.

**Sales Support, and Post-Sales Communication**.
- Reaching out to ensure customers are prepared after purchase.
- Handle incoming and outgoing mail, shipments, and deliveries to support operational needs.

**Social Media Monitoring & Influencer Management**
- Monitoring comments on platforms
- Monitoring influencer contracts to ensure they are meeting targets based on agreed schedule.
- Follow schedule for social media maintenance (Daily to dos) - Outreach to potential influencers for us to work with and outreach

**Ideal Qualifications**:

- Strong attention to detail and organizational skills
- Ability to work collaboratively with a team
- Excellent customer service and communication skills
- Proficiency in administrative tasks and record-keeping
- Ability to multitask and prioritize tasks effectively

Pay: $39,000.00-$45,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have a means of travel or a vehicle?

Work Location: In person

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