Dispatcher

5 months ago

London, Canada MCDOUGALL ENERGY INC Full time

**ABOUT THE COMPANY**:
McDougall Energy is a Canadian, family-owned business that has been providing products and services to customers since 1949. We are thrilled to be recognized as a Platinum Club member of Canada's Best Managed Companies. We credit our success to our talented team and believe in providing them with opportunities to make a meaningful impact on our business and their careers. Join us and help us continue a tradition of meeting the needs of our customers and our communities and connecting them to the energy solutions of today and tomorrow.

**ABOUT THE OPPORTUNITY**:
McDougall Energy is looking for a **Dispatcher** to join our team in St. Thomas. Reporting to the Dispatch Supervisor, the Dispatcher will act as the primary point of contact for drivers, dispatching daily work and ensuring order fulfillment.
- Monitor the progress and execution of the work plans and adjust schedules accordingly, to minimize and prevent run-out occurrences
- Review and verify routing and delivery information to ensure route efficiency
- Troubleshoot and resolve issues encountered by the driver; including equipment issues, routing or scheduling issues or conflicts
- Confirm / verify delivery appointments, reschedule and create recurring orders to increase efficiency and improve response / delivery time to customers
- Conduct interval analysis to ensure effective and timely delivery
- Provide feedback on day-to-day operations; immediately report safety, performance and attendance issues or successes
- Promote adherence to relevant regulatory and safety requirements and internal standards
- Monitor and report on propane inventory levels and assist in preparing demand forecasting
- Answer overflow inbound calls requiring delivery or service.

Schedule: Sunday to Thursday
Participate in the after-hours on-call rotation.

**ABOUT YOU**:

- Three (3) to five (5) years of experience as a dispatcher or service coordinator
- Preference is given to technical certification in operations, logistics or other related post-secondary programs
- Proven customer-focused work style
- Strong verbal and written communication skills and ability to present information to audiences
- Intermediate computer skills including MS Office (Word / Excel); previous experience with routing or mapping technology would be an asset
- Working knowledge of applicable provincial regulation with respect to propane and fuels activities as well as Ministry of Transportation and Employment Standards as it relates specifically to the trucking and transportation of dangerous goods. This would be beneficial but is not required
- Safety and technical knowledge, with the ability to respond effectively to emergencies.
- Ability to multi-task with strong organization skills and flexible nature, given an environment of constant change
- Strong interpersonal and conflict resolution skills
- The ability to work independently in a fast-paced environment
- Numeric ability and strong problem-solving skills

**WHAT WE OFFER**:
We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
- Competitive Salary
- 3 weeks paid vacation
- Employer paid Health Benefits
- Employer matched RRSP
- Life and disability insurance
- Employee and Family Assistance Program (EFAP)

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.

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