Service Dispatcher

6 months ago

London, Canada Highbury Ford Sales Ltd Full time

**About us**

Highbury Ford Sales Limited is a long-term family owned and operated Ford Dealership operating in the London marketplace since 1975. We are dedicated to providing an array of purchase, service and parts accessory options to our customers and we are committed to provided a top notch experience through the employment of capable, caring and focused staff who will work hard to service our customers needs.

**Automotive Service Dispatcher - Summary**

Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

**Automotive Service Dispatcher - Essential Duties**
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes repair orders.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Maintains a professional appearance.
- Other tasks as assigned.

**Automotive Service Dispatcher - Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Automotive Service Dispatcher - Education and/or Experience**
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

**Automotive Service Dispatcher - Language Skills**
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**Automotive Service Dispatcher - Mathematical Skills**
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

**Automotive Service Dispatcher - Reasoning Ability**
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

**Automotive Service Dispatcher - Certificates, Licenses, Registrations**
- Valid Driver's License

**Automotive Service Dispatcher - Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disab

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