Hearing Client Care Representative

4 weeks ago

Bolton, Canada Hear Well Be Well Full time

**Who We Are**: With 13 locations across Ontario, Hear Well Be Well is a family-run group of hearing clinics celebrating 40 years of dedicated service to rural, small, and mid-size communities. Our commitment to extraordinary client care has led to a stellar 4.9/5 rating on Google Reviews. We pride ourselves on being attentive, compassionate, trustworthy, and accurate in all our interactions.

**Position Overview**: As a Hearing Client Care Representative, you will be the face of our practice, providing concierge-level service to our clients. You will act as a vital liaison between our clients and Hearing Care Professionals, ensuring exceptional customer experiences that contribute to our business success.

**Key Responsibilities**:

- Greet clients warmly and ensure they feel valued and cared for.
- Engage with clients to schedule and confirm appointments.
- Educate clients about hearing loss and encourage them to explore solutions.
- Follow up with prospective clients to address questions and assist in their decision-making process.
- Order and sell hearing aid products, completing all transactions from order to payment.
- Conduct minor repairs and cleaning of hearing aids as needed.
- Maintain accurate customer information in our clinical management system.
- Collaborate with Hearing Specialists to identify and meet client needs.
- Manage customer database, call lists, support clients access 3rd party.
- Perform general administrative duties including invoicing and cash management.
- Keep the office organized and support other associates as required, which may include travel to sister offices.
- Adhere to all corporate policies and procedures.

**Desired Qualifications**:

- High School diploma (required); post-secondary education in a relevant field (preferred).
- Experience in sales/marketing and client service.
- Administrative experience with high proficiency in Microsoft Office.
- Excellent phone skills and comfort in engaging with clients.
- Self-starter, emotionally intelligent, and capable of using good judgment.
- Comfortable working with seniors and helping them understand their hearing needs.
- Results-oriented and motivated to learn and develop your career.

**Compensation**: We offer a competitive salary, incentives, team bonuses, and a comprehensive benefits plan including coverage for drugs, vision, dental, counselling, and more.

**Join Our Team**: At Hear Well Be Well, you will be part of a caring culture that values ongoing professional development. Our supportive field managers foster a fun and engaging work environment.

To learn more about our values, charitable work, and client experiences, visit our website.

**Our Values**: Trustworthy. Compassionate. Innovative.

Join us in making a difference in the lives of our clients

Pay: From $41,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

Work Location: In person

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