Panel Manager

2 weeks ago

Calgary, Canada Calgary Foothills Primary Care Network Full time

**JOB POSTING**

**Position**:Panel Manager (Patient Care Coordinator/EMR Specialist)

**FTE**:1.0 FTE

**Location**:Calgary, AB

**Position Summary**:
Calgary Foothills Primary Care Network is a group of family physicians and health care professionals in North (west of Deerfoot Trail) Calgary and Cochrane collaborating with Alberta Health Services - Calgary Zone to deliver the best possible primary care. Calgary Foothills PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making.

Under the direction of the Program Manager - Practice Enrichment and Calgary Foothills PCN member physicians, the Panel Manager is responsible for executing and building capacity for clinics to engage in panel identification, maintenance and management initiatives in Calgary Foothills PCN member clinics. The Panel Manager helps design and implements these strategies into existing clinic processes by working collaboratively with physicians, clinic staff, health team members and liaisons to help achieve both clinic and Calgary Foothills PCN goals and priorities. The Panel Manager assists in building capacity in the clinic environment, supporting panel processes, Health Home measurement activities as well as other priorities such as Community Information Integration/Central Patient Attachment Registry (CII/CPAR) and a wide variety of quality improvement initiatives.

**Responsibilities**:
Key aspects of the position may include, but are not limited to:

- Conducting panel identification and maintenance activities including patient statuses and verification processes - updating, measuring and monitoring progress. The Panel Manager is integral in training and supporting clinic staff to assist with this work
- Completing panel management activities including planning and executing proactive screening, disease-specific care and managing registries. The Panel Manager uses Electronic Medical Records (EMR) extensively and maximizes its effectiveness according to clinic processes and preferences
- Documenting clinic processes for panel identification, maintenance, and management
- Conducting activities such as identifying missing labs, diagnostic imaging and screening procedures and accessing information in Netcare to complete the medical record
- Supporting preventive screening and treatment adherence in primary care, ensuring that each patient encounter is maximized and used appropriately for preventive and basic care by following a screening protocol utilizing reminder functions in the EMR
- Assisting physicians and clinic staff with EMR standardization including document keywords
- Supporting physicians to manage the care of the patient panel reliably and effectively, including patients on the panel who are not actively seeking care
- Providing systematic and periodic reviews of the patient panel based on a variety of characteristics
- Ensuring complete, accurate, standardized and timely medical charting
- Measuring, documenting and tracking other relevant metrics such as Third Next Available appointment and patient experience while engaging and supporting clinic staff to embed these activities in clinic workflow
- Participating in presentations as needed

**Knowledge, Skills, and Abilities**:

- Interactions with others support Calgary Foothills PCN’s values of Innovation, Collaboration, Accountability, Respect for Diversity and Excellence
- Advanced knowledge and experience with electronic medical records, including reporting and registry functions. Experience working in a variety of different EMR platforms is preferred
- Demonstrates a positive attitude and contributes to building a positive and constructive work environment
- Effectively demonstrates leadership abilities, assertiveness, conflict management, empathy, trustworthiness, and flexibility in working with others. Physician and clinic staff engagement is a key to success in this role.
- Ability to build strong working relationships and assists in fostering collaboration and teamwork
- Possesses a strong work ethic, self-motivated and the ability to work independently with mínimal direct supervision
- Strong understanding of primary care clinic operations and the ability to support clinic staff in learning new skills
- Knowledge of quality improvement principles and ability to utilize the Model for Improvement
- Exceptional attention to detail
- Demonstrated communication, problem solving, organizational and time management skills
- Able to work under pressure and respond to multiple and changing priorities
- Solution oriented
- Strong computer skills are an asset, including, MS Word Excel, Teams, OneNote and Sharepoint

**Qualifications**:

- Minimum current Medical Office Assistant Certification or other relevant post-secondary education preferred
- A minimum of three years in a primary care environment demonstrating expertise in at least one EMR platform (Wolf, PS Suite, MedAccess or

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