Associate Manager

3 weeks ago

Toronto, Canada YWCA Toronto Full time

**Employment Type**:Full-Time, Contract

**Work Hours**:35 hours per week, (includes evening and weekend hours, flexibility in work hour required)

**Salary**:$62,358 to $72,937 per annum (Level M8), plus comprehensive benefits.

**Location**:389 Church Street Toronto, Ontario M5B 2E5.

**Contract Start Date**: June 15, 2023.

**Contract End Date**:June 14, 2024.

**Application Deadline**:Tuesday, June 6, 2023.

**JOIN OUR TEAM**:
This management position supports the Manager of Church St. and staff to maintain a safe and inclusive community of tenants in a unique 120-unit permanent housing facility. The facility houses 120 units designated for chronically homeless women, children and gender diverse people; youth; living with serious mental health and addictions issues; Indigenous women and those leaving provincially funded institutions.

**ABOUT YWCA TORONTO**:
YWCA Toronto is dedicated to improving the lives of women and girls. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ and family programs. We also engage in systemic advocacy.

***

**KEY RESPONSIBILITIES**:

- Oversees relief staff, and contracted Security officers, as designated by Manager.
- In the absence of, or as assigned by the Manager, ensures that appropriate services and programs are delivered as designed by the Church St. Manager to support all tenants, to maximize their health and well-being; ensures the documentation of all incidents on shift and follows up with the Manager.
- In the absence of the Manager, facilitates and coordinates the work of all program partners, in particular City of Toronto, Native Women’s Resource Center, Inspirations Studio, Margaret’s Housing, Wigwamen Housing, Elizabeth Fry and YWCA Toronto Housing Administration and Property Services, to ensure that case management, community engagement, and tenant support work together to create a safe and supportive community for all tenants within both a health and social engagement framework.
- Models and provides crisis prevention, intervention and counseling using harm reduction principles, for women and children experiencing mental health/substance/ abuse issues.
- Holds the primary responsibility for overseeing and coordinating documentation from case managers required for legal proceedings in accordance with the Eviction Prevention Procedures to the Eviction Prevention Worker
- Maintains financial records in accordance with the City of Toronto and other program funders and the policies, procedures and practices of the association.
- Works with the Manager of Church St. Support and the Manager of Housing Administration to ensure that tenants and the YWCA Toronto both meet their obligations under the Residential Tenancies Act.
- Ensures the training, supervision and regular evaluation of all relief staff, students and volunteers as assigned by the Manager of Church St. Support; ensures the development and implementation of an annual professional development plan for relief staff.

**QUALIFICATIONS**:

- In-depth knowledge of concepts, theories and practices related to a regulated Mental Health or Health service delivery field, normally acquired through the completion of an undergraduate degree in Social Work, Psychology, Nursing or other relevant discipline.
- Three to five years direct experience working in a permanent supportive housing environment providing support to women living with experiences of chronic homelessness, poverty, violence/trauma, and concurrent diagnosis. **(Cases for Equivalency will be considered)**;
- Supervisory experience required
- Working knowledge of the Residential Tenancies Act, Landlord Tenant Board and Housing Services Act.
- Knowledge and understanding of harm reduction approaches as a holistic framework that incorporates supportive housing, community development, advocacy, and peer support.
- Working knowledge of legislation that includes the Ontario Human Rights Code, the Mental Health Act, and Child and Family Services Act.
- Demonstrated ability to facilitate strong service delivery partnerships and foster inter-program relationships, including strong conflict mediation skills.
- Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in teams.
- Demonstrated ability to understand clinical case management support functions for women and gender diverse people.
- Previous work in a diverse, unionized environment an asset.
- Excellent written and oral communication skills are essential.
- Demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills.
- Demonstrated leadership skills, including problem solving, organization, time management, and capacity-building skills.
- Ability to work both independently and as part of a team in the planning and

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