Level 1 Caseworker

4 weeks ago

Kitchener, Canada COMPASS Refugee Centre Full time

OVERVIEW:
OBJECTIVES OF THE POSITION:
▪Provide direct assistance to individuals navigating the refugee claim process.

▪Ensure that process, settlement, and referral needs are appropriately addressed.

▪Ensure that every individual who comes to our office experiences a welcoming environment and meaningful interactions.

▪Work with the COMPASS community of stakeholders to develop and implement programming that addresses the direct needs of refugee claimants in the community.

▪Assist in developing and furthering the goals and objectives of COMPASS Refugee Centre.

OUTCOMES:
▪Refugee Claimants feel confident that they have someone who will help them. Their questions are answered, they are connected to the resources they need, documents are submitted correctly and on time, and they feel supported and respected.

▪Claimants feel safe, confident, and encouraged through their interactions with COMPASS.

▪Claimants are given opportunities to engage in programs meaningful to them.

▪COMPASS Refugee Centre gains the value of your individual strengths and perspectives.

RESPONSIBILITIES:
▪Create and maintain a relationship with an average of 150 individuals and families throughout their claim process.

▪Provide warm and appropriate referrals to refugee claimants to access a range of community-based settlement services.

▪Responsible for administration which includes prioritizing claims, maintaining files, following the status of claimants, and ensuring privacy and confidentiality.

▪Record and maintain necessary daily log, statistics or data as required.

▪Provide written reports on program activities, needs, challenges and outcomes.

▪Provide input into program developments and evaluation as needed.

▪Assist with advocacy, public engagement, education, meetings, and community presentations.

▪Develop a trauma informed approach to your work with clients of COMPASS.

REQUIRED SKILLS:
Diploma in Social Service Work (SSW), Community Service Worker (CSW) or equivalent education/experience in social services or non-profit fields.

▪Some knowledge of the refugee claim process in Canada.

▪Moderate level of knowledge of social/settlement services in the Golden Triangle (Kitchener/Waterloo/Cambridge/Guelph) as well as some knowledge of relevant services on a provincial and national level.

▪High level of communication skills, written and verbal, in both in-person and virtual contexts.

▪Excellent assessment and attentive listening skills.

▪Excellent time management skills and a high attention to detail.

▪Ability to work both independently and collaboratively as a member of a larger team.

▪Ability to be present and show empathy when working with individuals. This will include a diverse group of individuals with varying worldviews, ethnicities, sexual orientations, gender identities and religious affiliations.

▪A high level of self-awareness that is sensitive to cultural and life experiences including trauma and harm.

▪Able to attend to own self-care and be a member of a team working to ensure collective wellbeing.

▪Maintaining high level of confidentiality.

This position offers the opportunity to positively impact the lives of individuals in need while working in a collaborative and supportive environment.

**Job Type**: Part-time

Pay: $35,000.00-$38,000.00 per year

Expected hours: 30 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Are you fluently bilingual English/Spanish written and verbal

Work Location: In person

Application deadline: 2024-05-10
Expected start date: 2024-06-04

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