Level 1 or 2 IT Service Desk Technician

2 weeks ago


Kitchener, Canada Just Fix It Inc. Full time

**JOB DESCRIPTION - LEVEL 1 & 2 POSITION, NEW IT GRADS WELCOME**

At Just Fix It, our mission is to provide the best option for technical support to all size business. We accomplish this by servicing our clients through long-term relationships and accountability.

We are looking for dynamic people with a track record of superior technical support and a solid customer service attitude that will “fit” with our customers and become a key member of both their team and ours.

Our Client Services Team has a wide range of responsibilities. From Junior Help Desk Technician to Network Administrator, they work as a team to provide excellent support for both the IT Infrastructures of our clients and our internal systems.

**REQUIRED SOFT SKILLS FOR THE TEAM**
- A solid customer service focus with experience providing support to remote users.
- Strong team ethic where team members both offer support and reach out for assistance to provide the best possible response for a client in distress.
- Ability to project a professional and positive image through excellent oral, written, and presentation skills.
- Ability both use existing documentation to resolve problems and to create clear new procedure.
- Ability to recognize trends in problems and recommend proactive changes
- Solid professional behavior that respects confidentiality and privacy.
- Ability to identify when clients can benefit from a new or different technical service.
- Ability to travel to client sites when required to respond to an onsite support and set ups or to participate in a project installing new tools and solutions.
- Must have valid driver’s license and a reliable working vehicle.

**REQUIRED HARD SKILLS FOR THE TEAM**

A level 1 technician’s skill-set includes but is not limited to the following:

- Basic software install and uninstall on a local workstation
- Basic software configuration such as Outlook
- Operating system errors such as blue screens and crashing programs
- Virus/Malware scans and clean up
- General workstation clean ups and tune ups (defrag, temp file deletion etc.)
- Processing windows and other program updates on local workstations
- Operating System Reloads and system configurations
- Hardware and peripheral installs
- Printer management and troubleshooting
- Driver updates and troubleshooting
- New system set-ups
- Basic network trouble shooting (connectivity issues in a simple environment)
- A simple environment consists of an environment with a single server and basic router
- General workstation connectivity issues
- Co-ordinate with support team for escalations of unresolved issues
- Daily maintenance routines such as log review, backup confirmation

A level 1 technician’s skill-set should also include but not be limited to the following basic server administration tasks:

- Basic AD (Active Directory) Administration
- Device Reset passwords
- Basic Exchange Administration
- Add/remove user accounts/mailboxes
- Set-up forwarding
- Experience with Office 365
- Basic Server Support
- Generating activations
- Updating non-essential software packages (logmein, java, runtimes, etc.)
- Basic software installs (labtech, adobe, server monitor, runtimes, etc.)

**Job Types**: Part-time, Full-time
Part-time hours: 20-35 per week

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- on phone customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

Licence/Certification:

- Drivers Licences and working vehicle? (required)

Work Location: Hybrid remote in Kitchener, ON


  • Service Desk Analyst

    2 weeks ago


    Kitchener, Ontario, Canada Wilfrid Laurier University Full time

    Date:Jun 12, 2024Location: Waterloo, CACompany:Wilfrid Laurier UniversityDepartment: Information and Comm. TechnologiesJob Type: ContinuingFull-time/Part-time: Full Time (>=1249 hrs/year)Campus: WaterlooReports to:Manager, ICT Service Desk & Technical SupportEmployee Group:WLUSAApplication Deadline: June 18, 2024Requisition ID:7555Wilfrid Laurier University...

  • Help Desk Analyst

    4 weeks ago


    Kitchener, Canada Grand River Hospital Full time

    **Location**:Forty Green **Work Type**:Part Time, Temporary Part time (2 Positions Available) **Shift**:Non Union **Summary: - This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital...

  • Service Desk Analyst

    2 weeks ago


    Kitchener, Ontario, Canada First Onsite Full time

    Are you ready to dive into the world of TECH with a splash of excitement? At First Onsite, we're not just about fixing IT glitches-we're all about bringing the fun to the service desk If you're passionate about problem-solving and enjoy a good laugh along the way, come join our team in Kitchener, Ontario, where the excitement is always onsiteA DAY IN THE...

  • Service Desk Analyst

    2 weeks ago


    Kitchener, Canada First Onsite Full time

    Are you ready to dive into the world of TECH with a splash of excitement? At First Onsite, we're not just about fixing IT glitches-we're all about bringing the fun to the service desk! If you're passionate about problem-solving and enjoy a good laugh along the way, come join our team in Kitchener, Ontario, where the excitement is always onsite! **A DAY IN...


  • Kitchener, Ontario, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Help Desk Analyst

    3 weeks ago


    Kitchener, Canada Grand River Hospital Full time

    **Location**:Forty Green **Position**:Temporary Full -Time Help Desk Analyst -until April 04, 2024 **Shift**:Non Union, MORNINGS, EVENINGS, NIGHTS, WEEKENDS **Summary**: This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment...


  • Kitchener, Canada Alert Labs Inc. Full time

    Who are we?At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while helping...


  • Kitchener, Canada Alert Labs Inc. Full time

    Who are we? At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies. Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while...


  • Kitchener, Canada Alert Labs Inc. Full time

    Who are we?At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while helping...


  • Kitchener, Canada Alert Labs Full time

    Who are we?At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while helping...

  • Help Desk Analyst

    4 weeks ago


    Kitchener, Canada Grand River Hospital Full time

    **Location**:Forty Green **Work Type**:Full Time **Shift**:Non Union Summary: - This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related tasks. **Responsibilities**: - This...

  • Help Desk Analyst

    7 days ago


    Kitchener, Canada Grand River Hospital Full time

    **Location**:Forty Green **Work Type**:Full Time **Shift**:Non Union, Mornings, Evenings, Weekends **Summary: - This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related...

  • Apprentice Level 1

    5 days ago


    Kitchener, Canada Mercedes-Benz Kitchener Waterloo Full time

    Mercedes-Benz Kitchener Waterloo is looking for an **Apprentice Service Technician**! Our Apprentices are responsible for working closely with the rest of the service team to learn and execute on activities as assigned by the Service Manager or other Service Technicians. Apprentices should be motivated to learn and be open to feedback. **Job Duties**: -...

  • Help Desk Analyst

    3 weeks ago


    Kitchener, Canada Grand River Hospital Full time

    At Grand River Hospital we are building a world class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda. Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START,...

  • Help Desk Analyst

    2 weeks ago


    Kitchener, Ontario, Canada Grand River Hospital Full time

    Location:Forty GreenWork Type:Full TimeShift:Non UnionSummary: This position is the front line for the IT department and will answer and process service desk requests, support system users, ensure proper computer and communications equipment operation so that end users can accomplish Hospital related tasks.Responsibilities: This position includes receiving,...


  • Kitchener, Canada Evolve Dance Centre Full time

    **Join Evolve Dance Centre as an Office Administrator/Front Desk Receptionist today!** Part Time, 4-8 hours a week. **Salary**: $15.00-$20.00 per hour Previous Experience: Strong verbal and written communication of the English language Customer service: 1 year (preferred) Receptionist: 1 year (preferred) Education: Secondary School or higher Someone...

  • Service Technician

    2 weeks ago


    Kitchener, Ontario, Canada Ponds for People Pools & Spas Full time

    Ponds for People Leisurescapes is a Waterloo based swimming pool and hot tub company.We are seeking a individual to join our team as a Pool Service Technician.Duties Opening and closing Pools Liner replacements Safety cover installations Pool and hot tub chemical maintenance Repairs and maintenance of pool and hot tub equipment Completing service...

  • Service Technician

    2 weeks ago


    Kitchener, Ontario, Canada Ponds for People Pools & Spas Full time

    Ponds for People Leisurescapes is a Waterloo based swimming pool and hot tub company.We are seeking an experienced individual to join our team as a year round Pool and Hot Tub Service Technician.Duties Diagnosing and troubleshooting of pool and hot tub issues Repairs and replacements of pool and hot tub equipment Leak detections and repairs Liner...


  • Kitchener, ON, Canada Alert Labs Inc. Full time

    Who are we?At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while helping...


  • Kitchener, ON, Canada Alert Labs Inc. Full time

    Who are we?At Alert Labs, we are passionate about saving natural resources, protecting our customers’ properties from water damage, and improving the operational efficiencies of cities, school boards, restaurants, and insurance companies.Alert Labs builds affordable, reliable, sensor networks that protect our customers’ homes and businesses while helping...