IT Systems Coordinator

3 weeks ago

Barrie, Canada Home and Community Care Support Services Full time

**Job Description**:
**IT Systems Coordinator**
North Simcoe Muskoka

CARE AND BE CARED FOR - THIS IS YOUR HOME

**Posting Number**: NU 24-05
**Job Classification**: IT Systems Coordinator
**Department**: Information Technology
**Employment** **Status**: Permanent Full-Time
**Office** **Location**: Barrie
**Posting** **Date**: April 10, 2024
**Posting** **Closing** **Date**: April 17, 2024

**What will you do?**
This position is responsible for implementation and upgrade, ongoing support and maintenance,
infrastructure, etc.) and will participate in the successful delivery of IT solutions to meet Health
Shared Service Ontario (HSSO) business needs. This role will provide first and second-tier
technical support to internal and external Customers, as well as assistance to all members of the
IT Team.

principles and skills of change management, incident and problem management and resolution,
performance management, emergency response and communication. In addition, advanced
skills in project leadership, communication and presentation and business process analysis and
improvement will be utilized to ensure that the IT systems continue to meet the requirements of
the organization.

**What must you have?**
**Educational & Experience**
- Four year university degree in computer science or a related discipline or an equivalent
combination of education and experience satisfactory to the Home and Community Care
Support Services.
- Microsoft Certified Systems Engineer (MSCE) certificate, Microsoft Certified Systems
Administrator (MCSA) certificate, Microsoft Certified Database Administrator (MCDBA)
(preferred).
- Certification related to currently used network administration software (preferred).
- Certification in relevant IT service management courses such as IT Infrastructure Library
(ITIL) courses (preferred).
and/or networking technologies including Windows Servers, SQL and/or BackOffice
technology, LAN/WAN and Internet environments, and the configuration and operation
of a variety of network and computer equipment.
- Demonstrates experience in patient focused IT Services teams and services.

**Key Initial Responsibilities**
- Integrates, enhances, maintains, and supports the operation of IT infrastructure and
services.
- Participate in the communication process associated with managing critical outages and
performance degradation.
- Interface with HSSO, vendors and suppliers and other external support as required.
- Develop and/or maintain the documentation for the various components in the IT
environment including: configurations, guidelines, processes/procedures, knowledge
base content and change management documentation.
the network environment by resolving IT-related issues for internal and external Customers
within specified timelines.
- Engage internal and/or external technicians for technical support when necessary.
- Participate in IT after-hours on-call rotation and be able to provide support by telephone and/or
by remote access.
- Test, install, integrate, configure and monitor components in the IT environment.
- Identify, document, monitor, investigate, manage, and resolve problems.
effectiveness and stability.
configuration, folder/role/group-based permissions to be used by the staff change
process.
- Support and develop the documentation for continuity of support across the IT team
and for information sharing across the organization.
- Maintain an environment for testing, developing and/or deploying updates, upgrades or
images to workstations in the environment.
- Maintain and support backup and recovery processes and procedures for the computing
environment.

**What do we offer?**
We know wellness is supported with work-life balance. In an inclusive culture committed to

support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**

We are Home and Community Care Support Services, ready to serve every person in Ontario.

We partner with patients and caregivers, family physicians, hospitals, long-term care and

retirement homes, service providers and Ontario Health Teams, to deliver responsive,

accessible, integrated, patient-centred care.

**Why join us?**
If you’re interested in driving excellence in care and service delivery, and seeking an

unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is

your home.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**
Home and Community Care Support Services is committed to a culture of equity, inclusion,

diversity and anti-racism. We are committed to attracting, engaging and developing a

workforce that reflects the diverse communities we serve. We welcome and encourage

required during the recruitment process are available upon request.
- We thank all applicants for their interest; however, only those selected fo

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