Rooms Operations Manager
2 weeks ago
Additional Information Contract - 1 Year
Job Number 22208398
Job Category Rooms & Guest Services Operations
Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations TeamVerifies that goals are being translated to the team as they relate to guest tracking and productivity.Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.Verifies that the team has the capabilities to meet expectations.Leads by example demonstrating self-confidence, energy and enthusiasm.Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s)Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).Follows property specific second effort and recovery plan.Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.Takes proactive approaches when dealing with employee concerns.Extends professionalism and courtesy to employees at all times.Communicates/updates all goals and results with employees.Meets semiannually with staff on a one-to-one basis.Assists/teaches the team scheduling against guest and hours/occupied room goals.Performs hourly job functions as needed.Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest ExperienceUnderstands the brand's service culture.Provides excellent customer service by being readily available/approachable for all guests.Strives to continually improve guest and employee satisfaction.Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.Responds timely to customer service department request.Verifies that all team members
With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels.
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
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