Shift Leader

2 weeks ago

Ottawa, Canada Chick-fil-A Rideau Center Full time

**Chick-fil-A Rideau Center Shift Leader**

At Chick-fil-A Rideau Center, we are offering an opportunity to care for your community through serving. As a Shift Leader, you will work in a family environment driven by teamwork. Chick-fil-A Rideau Center is here to have a positive impact on others, and we are looking for hard-working, smiling and team-oriented individuals to join our family. We welcome people from all backgrounds. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

We look forward to meeting you

**Responsibilities**:
Job responsibilities will include, but are not limited, to the following:
A Shift Leader is responsible for overseeing all day-to-day operations of their designated area (Front of House or Kitchen). Shift Leaders will lead team members to ensure that operations are executed with excellence.
- Trained on all of Team Member duties and responsibilities
- Supervise shift operations to ensure smooth and efficient restaurant performance
- Supervise team performance by assigning tasks, managing breaks, and ensuring team members are in the right positions to meet operational needs
- Monitor product quality, customer service, and cleanliness to ensure the highest standards
- Address operational challenges or team issues during the shift, minimizing disruption
- Track and adjust staffing levels, operational flow, and task completion to meet business needs
- Ensure the execution of daily systems such as cleaning routines, waste management, and inventory tracking
- Lead by example, demonstrating a positive attitude, professionalism, and adherence to company policies
- Monitor the team’s adherence to health and safety standards, operational procedures, and company policies
- Provide updates on shift performance to management, including any issues or successes
- Oversee the transition between shifts to ensure tasks are completed and properly handed off
- Have fun and build lifelong relationships

**Note**: Shift Leader responsibilities are not limited to those listed above and from time to time, additional duties may need to be performed in order to support business demands.

**Benefits of working for Chick-fil-A Rideau Center**:

- Competitive pay (from $18.20 to $19.20)
- Sundays off
- Meal discounts
- Growth and development opportunities
- Scholarship opportunities.
- Overtime opportunities
- We focus on skills and competencies.

**Please read our requirements and screening questions thoroughly before applying.**

**Requirements**:

- Must be legally permitted to work in Canada
- Must be available to work at least two (2) closing shifts or two (2) opening shifts per week, one of which must be Friday or Saturday.
- Ability to work in restaurant operations in respective house and having passing knowledge of the other
- Ability to work in a busy, open area office which may result in environmental interruptions
- Ability to spend long hours concentrating which will require attention to detail and high levels of accuracy.
- Ability to work in different sections of the restaurant (front of the house, back of the house)
- Able to take direction and learn
- Ability to communicate clearly and work well both on a team and autonomously
- Perform physical activities such as lifting (up to 50 lbs.), balancing, bending, standing for long periods of time, walking, handling materials, boxes, equipment, pots, pans, and navigating shelving both high and low
- Previous experience in the food service industry is a must
- Food safety certification is preferred, but not required
- Punctual and reliable
- Speak French is a plus
- This role involves interaction with both internal and external contacts:

- Internal: Team Member, Shift Leader, Hospitality and Culinary Team Leader, Operator.
- External: Vendors, Suppliers, Mall Employee, Community.

Working hours: Between 9:00 am and 10:00 pm.

**Company Information**

Chick-fil-A is in the business of serving our guests great food and remarkable experiences. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich.

Today, Chick-fil-A restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019. Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant i

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