Customer Care Coordinator, International Moving

3 weeks ago


Richmond, Canada Armstrong Moving Full time

Armstrong Moving is a professional moving company that has provided top-tier services to an extensive range of clients on a global scale, since 1963. As one of the largest members of United Van Lines in Canada, and partnerships with over 600 international moving companies, we are well equipped to execute the relocation requirements of our clients.

Due to continued growth, we seek an **International Move Manager** to join our team of dedicated and long-serving employees from our Vancouver, BC office.

**What we Offer**:

- Competitive wages and group benefits plan, including dental and vision care
- Comprehensive training program and ongoing development through Armstrong College
- Exciting and challenging work for a successful and proud Canadian employer
- An awesome team of dedicated individuals

The **International** **Move Manager** is responsible for assisting clients throughout their move process as they relocate throughout the world.

**Main Responsibilities**:

- Assist clients during the move process as they relocate throughout the world
- Set and maintain expectations, keeping the clients informed at each stage of the process
- Coordinate the entire move process including quoting the client, coordinate transportation and storage activities, manage the client database, troubleshoot issues, liaise with global moving partners, oversee customer support and follow-up on invoices.
- Be proactive with communications and problem solving.
- Communicate with all stakeholders in a timely and professional manner.
- Deliver an all-around exceptional relocation experience for our clients.
- Other related duties as required.

**Required Experience and Skills**:

- A bachelor’s degree, or equivalent in education and experience is preferred
- Minimum 2 years successful experience in a high-touch customer service environment is required.
- Minimum 1 year experience in a logistics/transportation role in a fast-paced environment is highly desirable.
- Previous work experience as a Move Manager for an international moving company is highly desirable.
- Excellent communication skills, both verbal and written.
- Strong command of the English language (written and spoken) required. Strong command of other languages may be an asset.

**No Agencies Please**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- moving industry: 1 year (preferred)
- move manager: 1 year (preferred)

Work Location: One location



  • Richmond Hill Central, Canada Alchemy Global Talent Solutions Full time

    Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team. As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team. Responsibilities of the Senior Move...


  • Richmond Hill Central, Canada Alchemy Global Talent Solutions Full time

    Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team. As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team. Responsibilities of the Senior Move...


  • Richmond Hill Central, Canada Alchemy Global Talent Solutions Full time

    Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team. As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team. Responsibilities of the Senior Move...


  • Richmond, Canada Pinnacle International Full time

    Pinnacle International is one of Canada's leading builders of luxury condominium residences, hotels, and commercial developments. Based in Vancouver, BC, Pinnacle has been involved in development, design, construction and management for over three decades. Pinnacle's portfolio includes landmark locations in Vancouver, Toronto and San Diego. We are looking...


  • Richmond, Canada bioLytical Full time

    **bioLytical** is hiring a committed, knowledgeable Customer Support Associate to conduct investigations for performance related customers complaints. Reporting to the Manager, Technical Support the Associate is responsible for providing customer service and product support to the customer. This role requires the ability to analyze complex technical and...


  • Richmond, Canada Happy Veggie World Full time

    **Order Desk** - Respond to customer inquiries/orders, solving problems to maintain good customer relations - Writing up sales quotes for Sales Team to give to customers - Prepare and communicate shortages and adjustments to various internal and external parties - Work with warehouse team to prepare and arrange orders for shipment - Update and maintain...


  • Richmond Hill, Canada Just Quality International Inc. Full time

    Just Quality International (JQI) is seeking a Logistics Coordinator as we grow our Logistics Team. Who is JQI? Just Quality International Foods is a leading frozen foods supplier of fruits and vegetables, concentrates, ingredients, and value-added solutions. JQI believes in delivering superior quality products, competitive pricing, and unbeatable...


  • Richmond Hill, Canada Just Quality International Inc. Full time

    Just Quality International (JQI) is seeking a Logistics Coordinator as we grow our Logistics Team. Who is JQI? Just Quality International Foods is a leading frozen foods supplier of fruits and vegetables, concentrates, ingredients, and value-added solutions. JQI believes in delivering superior quality products, competitive pricing, and unbeatable...


  • Richmond Hill, Canada Just Quality International Inc. Full time

    Just Quality International (JQI) is seeking a Logistics Coordinator as we grow our Logistics Team.Who is JQI?Just Quality International Foods is a leading frozen foods supplier of fruits and vegetables, concentrates, ingredients, and value-added solutions. JQI believes in delivering superior quality products, competitive pricing, and unbeatable...

  • International Shipper

    3 weeks ago


    Richmond, Canada bioLytical Full time

    Reporting to the Logistics Supervisor the Shipper is responsible for high levels of customer satisfaction through accurate and timely International Shipping. * HOW YOU WILL CONTRIBUTE: * - Maintains accurate physical and ERP inventory of Finished Goods at all time - Adhere to shipping policies and regulatory compliance procedures. - Prepare and organize...


  • Richmond Hill, Canada Amico Patient Care Full time

    Amico Patient Care is a growing company looking for enthusiastic individuals to join our fast paced production environment. If you’re looking for a job within a “large family” then Amico Patient Care is the right place for you. With a culture that sees people enjoy coming to work we value our people and help to make each day enjoyable while still being...


  • Richmond Hill, Canada Amico Patient Care Full time

    **Production Coordinator (Warehouse Environment) - Amico Patient Care** Amico Patient Care is a growing company looking for enthusiastic individuals to join our fast-paced production environment. If you’re looking for a job within a “large family” then Amico Patient Care is the right place for you. With a culture that sees people enjoy coming to work,...

  • Transitions Care Lead

    3 weeks ago


    Richmond Hill, Ontario, Canada Saint Elizabeth Health Care Full time

    About the Role An exciting leadership role within hospital transitional programs working with closely with hospitals to transition and reintegrate clients back into the community. As a member of the Acute Transitions leadership team, you are passionate about informing and shaping the transition from hospital to home and being at the forefront of healthcare...

  • Loader, Trucks

    7 days ago


    Richmond, Canada Kleiner Moving and Storage Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 to less than 7 months **Work site environment**: - Outdoors - Dusty - Hot - Cold/refrigerated - Wet/damp **Work setting**: - Various locations - Urban area - Moving and storage company **Tasks**: - Load,...


  • Richmond, Canada Tree Island Industries Full time

    *** The Inventory Coordinator - Work In Process (WIP) is responsible for maintaining Work in Process (WIP), Finished Goods, and Consumable inventory accuracy to support on-time delivery to our customers. As a member of the Production and Operations Planning Team, the Inventory Coordinator - WIP will also provide vacation and absenteeism coverage for the...


  • Richmond Hill, ON, Canada Johnson Controls International Full time

    Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the...


  • Richmond Hill, Canada CPAP Direct Full time

    **CPAP Direct** is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us...


  • Richmond Hill, Canada Newstead Academy Child Care Full time

    Newstead Academy Child Care (NACC) is a newly established childcare centre in the beautiful community of Oak Ridges, with a capacity of 165 students. Our aim in the centre is to provide a warm, supportive, enjoyable working environment for our teachers and supporting staff. We are currently looking for an enthusiastic Program/School Coordinator for our...


  • Richmond, Canada HarbisonWalker International Full time

    Summary The Sourcing Center Coordinator assures the smooth operation of the loading dock and all inbound/outbound loads from the sourcing center. This role prepares loads, creates documents, and schedules carriers for all loads from their sourcing center. The Sourcing Center Coordinator handles customer calls, providing immediate customer service help in...


  • Richmond, Canada HarbisonWalker International Full time

    Summary The Sourcing Center Coordinator assures the smooth operation of the loading dock and all inbound/outbound loads from the sourcing center. This role prepares loads, creates documents, and schedules carriers for all loads from their sourcing center. The Sourcing Center Coordinator handles customer calls, providing immediate customer service help in...