Customer Service Desk Coordinator

3 weeks ago


Richmond, Canada Happy Veggie World Full time

**Order Desk**
- Respond to customer inquiries/orders, solving problems to maintain good customer relations
- Writing up sales quotes for Sales Team to give to customers
- Prepare and communicate shortages and adjustments to various internal and external parties
- Work with warehouse team to prepare and arrange orders for shipment
- Update and maintain office policies and procedures
- Prepare and process order paperwork including order confirmations and invoices
- Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
- Preparing reports and business correspondence as required.

**Administrative**
- Directing customers, in person and on phone, to the right staff members
- Order office/warehouse supplies
- Accounts receivable - generate customer invoices and monitor/resolve overdue accounts
- Bank deposits
- Data Entry
- Assisting other team members as needed

**Skills**

Chinese and English both required

**Salary**: $15.65-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Language**:

- Chinese (preferred)

Work Location: One location

Expected start date: 2023-04-24


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