Warranty Administrator/receptionist

2 weeks ago


Richmond Hill, Canada Twin Hills Ford Lincoln Limited Full time

**Responsibilities**:

- Posts all manufacturers’ warranties in PBS, as per the completed RO.
- Collects, sorts and verifies all completed warranty ROs at the conclusion of the workday.
- Separates ROs into warranty and customer pay classifications.
- Processes warranty applicable ROs as required.
- Responsible for the dealership’s telephone communications. With courtesy and respect, accepts and directs incoming calls, takes detailed messages, and provides callers with helpful information.
- Welcoming clients and visitors into the dealership with a friendly and professional demeanor. Assess their needs and answer their inquiries or guide them to the appropriate dealership staff member.
- Participate in administrative tasks.
- Maintain all deadlines for claims submissions and related paperwork.
- Track back-order parts in coordination with the Parts Department.
- Ensure that each repair order is fully and appropriately documented with the complaint, cause and appropriate attention.
- Maintain a detailed and up-to-date log of the repairs.
- Calculates and verifies payments to Technicians as per the completed ROs.

**Qualifications**:

- Previous experience in Automotive Warranty Administration is preferred
- Excellent communication skills
- Strong computer and telephone skills
- Knowledge of mechanical/vehicle body repair
- Strong multitasking and organizational skills
- Ability to take ownership of problems with a positive attitude and bring them to completion
- Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
- Ability to work in a team environment to achieve common goals
- Relevant Receptionist experiences.
- Cashier experiences.

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Paid Training

**Schedule**:

- Monday to Friday
- No Weekends

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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