Warranty Administrator

3 weeks ago

Richmond Hill, Canada InMode Full time

**Position**: Warranty Sales Administrator

**This person will NOT be responsible for sales. This is a fairly entry level position.**

**Bilingual English + French needed**

**Department**: Inside Sales

**Location**: Richmond Hill, Ontario CA

**Language-** Strong English required, French (preferred/ ideal)
- Need French abilty to help with our company growth

**PLEASE NO OUT OF COUNTRY OR VISA SPONSORSHIP APPLICANTS**

**Company summary**:

- InMode is a leading global provider of innovative medical technologies which develops, manufactures, and markets devices harnessing novel radiofrequency (RF) technology. The company strives to enable new emerging surgical procedures and improve existing treatments. By leveraging its medically-accepted, mínimally-invasive RF technology for simultaneous subdermal adipose remodeling and skin tightening, InMode offers a comprehensive portfolio of products for plastic surgery, gynecology, dermatology, otolaryngology, and ophthalmology._

**Position Summary**:
**Duties and Responsibilities**:

- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship internally and externally with customers and with key customer stakeholders and executives.
- Build pipeline by prospecting current accounts qualifying companies using best practices and methodologies; use all available means to perform effective research in the initial development and ongoing maintenance of targeted account lists.
- Perform research on warranties and prepare customized renewal form
- Forecast and track key account metrics.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
- Provide weekly/quarterly reporting and updates to management

**Qualifications**:

- High school and college degree with 1-2 years applicable work experience.
- **MUST have at least 2 years of North America work experience.**:

- ERP experience is a preferred but not required
- Salesforce experience, strongly preferred
- Must be computer literate with thorough understanding of the Microsoft Suite
- Previous in-house sales experience
- Accounting experience a plus
- Strong Attention to detail
- Advanced computer skills
- Knowledge of medical aesthetic equipment, a plus
- Ability to be productive in team atmosphere but also works well alone; self motivated
- Monitor all customer inquiries and requests on all warranty issues
- Ensure customer satisfaction and ensure compliance to all warranty specifications
- Additional assignments as needed

**Other Preferred Knowledge, Skills, and Abilities**:

- Extremely detail oriented
- Fluent English skills with Excellent Written and verbal communication
- French language skills ideal but not required
- Self-motivated, proactive, assertive
- Contributes to building a positive team spirit and puts success of team above own interests
- Willing to work late when needed

**Bilingual English + French needed**

**Job Types**: Full-time, Permanent

**Salary**: $39,000.00-$41,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- VRSP
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (preferred)

**Language**:

- English (required)
- French (required)

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