Airport Operations Centre Operator

6 months ago

Winnipeg, Canada Bouygues Energies and Services Canada Limited Full time

**Reporting to**: Supervisor Operations and Human Resources

**Core purpose of the job**:

- Airport Operations Coordination - monitor and respond to internal/external communications in a 24-7 operations center.
- Security Support - central communication point. Coordinate and dispatch security response, monitor access control.
- Resource Allocation - plan and assign resources, such as gates, counters and baggage belts. Make sure all flight information is updated and accurate.

**Scope of Duties and Responsibilities**:

- Dispatching resources as required and providing status updates based on established work instructions and procedures.
- Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures.
- Generating workorders in Zendesk as required from phone/radio calls, monitoring the event if required, recording event status, and performing follow up actions to determine the status of incomplete events and report findings.
- Maintain status logs of equipment and event for publication.
- Assist in emergency response and event recovery when directed.
- Monitor access control systems using CCTV and dispatch resources as required.
- Facilitate and Coordinate acces for maintenance, special events, construction, etc.
- Act as a central point of communication for all security incidents
- Monitor and assist in the coordination of operations within the terminal and airside such as swing operations, maintenance shutdowns, PSL displacements, construction, and baggage operations, GSE building after hours
- Assist internal/external customers and airport stakeholders with RAIC/keycard access issues.
- Assessment of unattended items and dispatch of appropriate resources
- Knowledge expert in the functionality and operating of all security related and access control systems.
- Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department/Service
- Assist in emergency response and event recovery when directed.
- Plan and coordinate schedule changes and operation delays.
- Plan and execute the daily Terminal Facility allocation in accordance with Winnipeg Richardson International Airport Common Use Plan of Operations and its related processes and procedures.
- Assign baggage carousels and ensuring updated information is posted on the Baggage Information Display System (BIDS)
- Assign outbound baggage carousels to flights and check-in counters to various airline carriers
- Ensure Flight Information Display Systems (FIDS) accurately display flight details (includes website)
- Manage expectations as a result of irregular operations according to Winnipeg Richardson International Airport guidelines.
- Review & confirm airline schedules in advance to assist in resource planning.
- Communicate with tenants, operational agencies and Winnipeg Richardson International Airport departments regarding facility allocation decisions that are as a result of irregular operations to ensure consistent service delivery.
- Assist in emergency response when directed
- Assist and train airport operation agents

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