Fulfillment Coordinator

1 month ago

Cambridge, Canada NexPac Corporation Full time

Looking for an exciting and challenging career in fulfillment logistics? We want you.

NexPac is an emerging player in the world of third-party logistics, offering order fulfillment, distribution, storage and warehousing to businesses of all sizes. Specifically, we help our customers navigate the complexity and choices of logistics by providing personalized solutions, leveraging technology and tools, and staying up-to-date with the latest industry advancements. We stop at nothing to delivering only top shelf service and value to our customers.

At NexPac, we take pride in our people, who work hard to carry out our daily operations. Our people bring expertise and skills to the company, play a key role in customer service, contribute to innovation, and help shape the company's culture and values.

The 5 values we have as a team are:

- Customer’s First
- Own It
- Keep Improving
- Win Together
- Make it Fun

If that sounds interesting, then read on

**Position Overview**

The core mission of the fulfillment coordinator is to ensure orders are processed accurately and in a timely manner. The Fulfillment Coordinator acts as an “air traffic controller”, diligently directing the flow of daily orders. They work closely with the warehouse team to ensure orders are picked and shipped according to schedule, and also with our customers to provide support and resolve any order-related issues.

**About You**

You are who we’re looking for if:

- You are an excellent communicator - written, verbal and listening ability
- You have a high attention to detail
- You are level-headed and thrive under pressure
- You are proactive
- You are highly organized
- You show respect and empathy toward others
- You desire to learn and grow

**Responsibilities and Duties**:

- Act as main contact for customers and communicate on all elements of the order fulfillment process
- Process customer orders in WMS
- Create pick jobs (as required)
- Physically check orders for accuracy and completeness before shipping.
- Produce order paperwork including bill of materials, packing slips etc (as required)
- Produce B13’s and other customs documents (as required)
- Work with Operations Lead and warehouse team to facilitate shipping and logistics; organize shipments and pickups with Fedex, Purolator and other common carriers (as required)
- Maintain a thorough understanding of orders/inventory to ensure nothing is missed in the fulfillment process
- Communicate with customers regarding order status, inventory and fulfillment times as required
- Maintain high level of professionalism through effective communication among employees and customers
- On-going communication with Operations Lead to ensure proper handling of customer satisfaction
- Maintain high level of professionalism through effective communication among the entire team
- Maintain an exceptionally tidy and well-organized workspace
- Attend daily pulse meeting with Operations Lead and other Managers where applicable
- Other duties as assigned

**Technical Skills**:

- MS Office (Word, Excel)
- Experience with WMS systems and RF scanners

**Qualifications**:

- 2+ years of experience in 3PL operations or fulfillment logistics
- Experience in customer service or customer success management desired
- Bachelor's degree or college diploma desired

**Benefits**
- Competitive salary
- Benefits and Health Coverage
- Group RRSP Match Program
- Opportunity For Growth
- A Vibrant and Supportive Workplace

**Salary**: $52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cambridge, ON N1R 8B7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- warehouse: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Forklift Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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