Patient Administrative Associate
3 weeks ago
**Summary of Duties**
- Provide advanced PAA support to the Fracture Clinic
- Coordination of all administration and clerical activities within the department
- Duties include: Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x-rays and other diagnostic procedures
- Chart preparation for all patient
- Respond to incoming phone calls, direct inquiries to appropriate personnel/area
- Other administrative duties as required
**Qualifications/Skills**
- Grade 12 educations with Post-secondary business/secretarial courses;
- One year of Administrative/Business experience required, in a health care setting preferred
- Medical Terminology course preferred
- Computer/typing skills including Windows and MS Word are required;
- Keyboarding at 40w.p.m. with maximum 5% error Rate
- Demonstrated Patient-Focused Care/Customer Service behavior
- Advanced organizational skills and ability to prioritize in a fast
- paced environment
- Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team environment
- Proficiency with SunnyCare and Quadramed is required
- Proficiency with electronic payroll system is required
- Two years of experience with the PHS (patient scheduling system) is required
- Experience in orthopedics and trauma is strongly preferred
- Proven ability to respond effectively in a stressful situations
- Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
- Effective time management skills and ability to multitask is essential
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