Information Technology
6 months ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
- Education:
- Expérience:
**Education**:
- Bachelor's degree
**Work setting**:
- Help desk
- General office
- Private company, corporation or industry
- Office building
- Information technology
**Tasks**:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Supervision**:
- No supervision responsibility
**Certificates, licences, memberships, and courses**:
- Microsoft certified professional (MCP)
**Computer and technology knowledge**:
- Servers
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- MS Exchange
- Server Hardware
- X Windows
**Technical operations experience**:
- Switching
**Equipment and machinery experience**:
- Routers
**Area of specialization**:
- Information and Communication Technology (ICT) Experience
**Security and safety**:
- Criminal record check
- Reference required
**Transportation/travel information**:
- Own vehicle
- Valid driver's licence
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
- Bending, crouching, kneeling
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:
- Are you available for shift or on-call work?
**Experience**:
- 3 years to less than 5 years
**Health benefits**:
- Health care plan
**Financial benefits**:
- Bonus
- Mileage paid
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