Web Operations Manager

7 months ago

Montréal, Canada FlexPay Full time

**Who We Are**

FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. Our leading Payment Authorization Management solution helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.

We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.

We’re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading

**What The Role Looks Like**

As the Web Operations Manager, you will play a critical role in our marketing organization, owning development and optimization of the public FlexPay website. You will work closely with FlexPay’s marketing teams and other internal stakeholders to integrate campaign and event experiences across paid channels and our website.

A day in the life of this position includes;
- Assuming operational responsibilities for the systems that run our public FlexPay website (CMS, Analytics, tracking data and supporting tech).
- Enabling the marketing team to be agile and rapidly test, improve, optimize and scale our website to improve its ability to attract traffic (SEO), engage traffic, and convert traffic to qualified leads.
- Partner with marketing stakeholders to manage both technical and content SEO strategies
- Gathering technical and functional requirements to manage front-end development of website activities, making web adjustments that optimize operations, user experience and core business KPIs (traffic, engagement, conversion).
- Optimizing website reporting, analyzing reports to identify site engagement and conversion optimization opportunities, and collaborating across marketing to drive improvements in these critical outcomes
- Establishing and owning processes for tagging to ensure accurate and in-depth site engagement and activity, reporting metrics using GA and other tools.
- Owning all website programming, including Javascript development.
- Deploying and managing all MarTech plugins and API integration.
- Managing and optimizing FlexPay.io’s performance through Google Analytics and other analytics tools.
- Collaborating with other marketing teams and operational partners to integrate campaign experience and other company needs into the website.

**Who We’re Looking For**

You are a talented and experienced Web/Web Operations Manager with 3-5 years of experience, looking for your next exciting role with a young FinTech company that is making a real difference removing payment obstacles between merchants and their customers.

You have demonstrated excellence in developing and deploying website CMS and experience updates to optimize our core website KPIs of attracting more traffic through SEO, engaging traffic to increase time on site, pages viewed, and content consumed, and traffic conversion to qualified leads. You partner well with internal teams and have a keen understanding of the relationship between design optimized for engagement and results.

**What We’re Looking For**
- A Bachelor’s degree in Computer Science, Web Development or a related field.
- Minimum of 3-5 years’ experience managing web development and operations, web analytics, site optimization and website management.
- Technical strength with great design aesthetics, typography, layout, spacing and UX skills.
- Experience establishing and implementing website tracking best practices with high volume websites.
- Demonstrated expertise in WordPress CMS, HTML, HTML5, Javascript, SQL, PHP, responsive web design and technical SEO.
- Demonstrated experience in helping optimize website design, architecture and experience to improve core website business KPIs (organic traffic generation, visitor engagement, visitor conversion)
- A team player with strong interpersonal and communication skills.
- Ability to thrive while managing multiple projects simultaneously in a rapidly growing, fast paced organization.
- Outside of the box thinking, someone who is not afraid to ask questions and look for new/different solutions.

**What We Offer**

We’re a quickly growing global company committed to building a team filled with diver cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.

Our vibrant culture is filled with talente

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