Functional Analyst Technology Services Full-time

2 weeks ago

New Westminster, Canada Justice Institute of British Columbia Full time

**Date**: January 27, 2023
**Competition**:# 23-03A
**APPLICATIONS ARE INVITED**
**FOR THE FOLLOWING REGULAR FULL-TIME POSITION
**Position: Functional Analyst**

**Division: Technology Services**

**Reporting To: Project Manager, Enterprise Systems
**Justice Institute of British Columbia**:
The Justice Institute of British Columbia (JIBC) is a public, post-secondary institution that provides education and training
to those who’ll be there to support British Columbians and others around the world, when a life is at stake or when
health, safety or property is in jeopardy. Work for JIBC and be a part of the big picture - supporting justice and public
safety professionals at all stages of their careers in fields including law enforcement, firefighting, paramedicine, security
and emergency management.

As a JIBC employee you’ll play a role in our educational programming, which also includes complementary and related
areas of study - from conflict resolution, mediation, leadership and counselling, to cybersecurity, business intelligence,
and tactical criminal analysis - as well as applied research in the justice and public safety fields. Join our team and help
us prepare JIBC graduates to contribute to safer communities and a more just society.
**Summary**:
The Functional Analyst performs duties to support the enterprise systems department, with specific emphasis on the
Finance and People & Culture system enhancements and related business processes. The Analyst must have a detailed
understanding of business processes, along with system set up and system configuration options. A key skill of the
Analyst is to map the requirements of the customer to the capabilities of JIBC systems. In this role, the Analyst will
conduct business process reviews (including documentation of current processes, business requirements and solutions
and implementation plans), play a key role in supporting the successful testing of system enhancements, and will assist
in the development and delivery of staff training plans and support materials. The Analyst must be a proactive and
capable problem solver, who can anticipate business problems, audit processes, recommend solutions, and assist with
the development and implementation of "best fit" solutions that improve the efficiency of the functional area systems.
The Analyst is expected to effectively relate to diverse learners and to provide a supportive environment that can
facilitate adoption of the system.

**Primary Responsibilities**:
1. **Assists with the definition, planning and implementation of new systems and enhancements that are**
**consistent with the goals and priorities of the functional area**:

- Assists the functional area to review and document current system and business processes, establish

business requirements and identify new business processes that are congruent with the goals and
service standards of the functional area;
- Lead stakeholder interviews, group facilitation and other requirements gathering exercises in-order-to

build process flows and business requirements;
- Documents project progress through the use of timelines and action lists and the maintenance of issues

and follow-up lists;
- As delegated, leads system enhancement projects by researching, testing, recommending

implementation strategies, documenting and guiding;
- Leads in the development of detailed testing plans and scenarios to ensure the successful

implementation of system enhancements.
2. **Evaluates Business Process and recommends solutions**:

- Works with representatives from business areas to understand and resolve core and integration issues

related to the system implementations;
- With consultation from the Project Manager, and in consultation with, the relevant committees and

business units, develops and implements testing protocols and procedures;
- Conducts business process reviews, and audit processes for accuracy and data quality;
- Researches and recommends solutions that are efficient, easily maintained and have no negative

impacts on other departments or established processes;
- Assesses and evaluates the impact of business solutions within the context of all functional area

systems; able to recommend and explain such solutions to managers and coordinators;
- Initiates, reviews and implements appropriate process improvement across the organization, in

consultation with departments.
3. **Coordinates and delivers systems training that support business and system changes**:

- Assesses system training requirements and schedules training;
- Develops training plans and training materials;
- Delivers and supports training activities;
4. **Develops and maintains expertise needed to ensure a high level of service**:

- Understands and maintains a thorough understanding of Institute policies and procedures that support

functional operations;
- Develops and maintains a thorough knowledge of and proficiency in enterprise system functionality and
- Keeps abreast of enterpri

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