Associate Iii

6 months ago

Montréal, Canada BMO Financial Group Full time

800 rue de la Gauchetiere O Montreal Quebec,H5A 1K8

Establishes specialized support service in a specific function or technology. Fulfills transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities in accordance with Bank and industry standards. Follows procedures in the analysis and resolution of internal and external inquiries, requests and issues, ranging from routine transactions to complex portfolio management referring more complex issues to senior team members and/or manager.
- Processes timely and accurate transactions, audit/reconciliation transactions and resolves discrepancies according to established standards.
- Records and verifies data for fulfillment and/or further handling.
- Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements.
- Reviews transactions and requests for compliance with regulatory and Bank requirements.
- Communicates with internal partners and external customers to respond to inquiries according to guidelines. Follow-up with business units to ensure issues are resolved.
- Participates in continuous improvement of business processes and procedures within the scope of the work team.
- Participates in testing and implementation of projects and new/ revised products/ services or processes.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 1 - 2 years of relevant experience and High school diploma or an equivalent combination of education and experience.
- Knowledge and understanding of the business unit’s key products and services, processes and controls
- Good.
- understanding of risk and regulatory requirements of the role
- Good.
- Investigation skills
- Good.
- Prioritization skills. Good.
- Organizational skills - Good.
- Customer service skills. - Good.
- Ability to multi-task in a fast-paced environment.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skillls - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.

This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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