Csr - Can

3 weeks ago


Winnipeg, Canada The Boyd Group Full time

Scurfield, Manitoba
**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**

**Job Description**:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

**Education and/or Experience Required**
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._


  • Csr - Can

    1 month ago


    Winnipeg, Canada The Boyd Group Full time

    Winnipeg, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Csr - Can

    4 weeks ago


    Winnipeg, Canada The Boyd Group Full time

    Nairn, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers...

  • Csr - Can

    4 weeks ago


    Winnipeg, Canada The Boyd Group Full time

    Pembina, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Csr - Can (HRly Ntt)

    4 weeks ago


    Winnipeg, Canada The Boyd Group Full time

    Henderson, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Order Desk

    1 hour ago


    Winnipeg, Canada Superior Finishes Inc Full time

    **ORDER DESK / CSR / INSIDE SALES CO-ORDINATOR** Superior Finishes is a progressive and long established manufacturer of Industrial Coatings for the OEM Markets. We are a growth company, now in our 30th year of operations, and are located in a large modernized facility in Winnipeg's Inkster Industrial Park. We currently have an immediate opening for an...


  • Winnipeg, Canada Park'N Fly Canada Full time

    Why Work for Park'N Fly? Canada’s only national airport parking provider, Park'N Fly has served both business and leisure travelers with over 40 years of quality service from coast to coast. In order to continue offering the best possible parking experience available, we are constantly evolving and growing to meet the needs of our customers. To meet...


  • Winnipeg, Canada Transource Freightways LTD Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Winnipeg, Canada Transource Freightways LTD Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Winnipeg, Canada City of Winnipeg Full time

    311 is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Leader, the Customer Service Representative (CSR) responds to customer inquiries or provides information via telephone, fax, mail, social media, and web mail. As corporate ambassadors,...

  • Admin - Csr

    4 weeks ago


    Winnipeg, Canada Advance Paper Box Ltd. Full time

    In support of APB’s Sales Team, provides front-line service to Customers. Undertakes the project management for all jobs including estimating, docket creation, and customer communications as it relates to the job. Supports strong customer relationships with a high level of Customer Service and Satisfaction. Plans and tracks the progress of jobs through the...


  • Winnipeg, Canada Northbridge Financial Corporation Full time

    We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a...

  • Body Shop

    7 days ago


    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Body Shop

    3 days ago


    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • Body Shop

    2 days ago


    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...

  • Body Shop

    2 days ago


    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...


  • Winnipeg, Canada Aqua Essence Swim Academy Full time

    Aqua Essence Swim Academy is a leading swimming school focused on helping students of all ages - from infants to seniors - feel comfortable, strong, and competent in the water. Since its launch in 2002, Aqua Essence has trained thousands of swimmers in Manitoba. As a swim school, we want to create a smooth customer experience from the first inquiry until a...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...


  • Winnipeg, Canada HUB International Full time

    Ignite your potential. Impact what matters. Hi, we’re HUB - a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a...


  • Winnipeg, Canada Pro-Line Building Materials Full time

    Pro-Line Construction Materials Ltd. is a leading Roofing, Insulation and Waterproofing Distribution Company based in Surrey British Columbia. We are comprised of a very hard-working and dedicated team of individuals across 10 branches in both British Columbia, Alberta, and Winnipeg with strong aspirations of growth in the future. Pro-Line Employees pride...