Csr - Can

1 week ago

Winnipeg, Canada The Boyd Group Full time

Winnipeg, Manitoba
**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**

**Job Description**:
The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

**Key Job Responsibilities**
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
- Confirms car rental information and updates CCC One with rental car usage information.
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

**Education and/or Experience Required**
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant.
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

**Required Skills/Abilities**
- Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

**Other Requirements**
- Valid driver’s license.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

  • Csr - Can

    1 day ago

    Winnipeg, Canada The Boyd Group Full time

    Nairn, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers...

  • Csr - Can

    1 day ago

    Winnipeg, Canada The Boyd Group Full time

    Pembina, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Csr - Can (HRly Ntt)

    2 days ago

    Winnipeg, Canada The Boyd Group Full time

    Henderson, Manitoba **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with...

  • Admin - Csr

    1 day ago

    Winnipeg, Canada Advance Paper Box Ltd. Full time

    In support of APB’s Sales Team, provides front-line service to Customers. Undertakes the project management for all jobs including estimating, docket creation, and customer communications as it relates to the job. Supports strong customer relationships with a high level of Customer Service and Satisfaction. Plans and tracks the progress of jobs through the...

  • Prepress Technician

    1 day ago

    Winnipeg, Canada Advance Paper Box Full time

    **Advance Paper Box Ltd **is looking for a **part-time Pre-Press Technician **to join our team, who will be responsible for interacting with client as well as internal production team to ensure customer satisfaction and standard quality is achieved at all times. **Advance Paper Box** is a fully integrated folding carton manufacturing facility including...

  • Production Supervisor

    4 days ago

    Winnipeg, Canada Future Transfer Co. Inc. Full time

    **Production Supervisor** **Location: 1 Warman Road, Winnipeg, MB** Our People Can Tell the Future. Maybe You Can Too. - **Who are we?**_ We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal...

  • Production Supervisor

    3 days ago

    Winnipeg, Canada Future Transfer Co. Inc. Full time

    **Production Supervisor** **Location: 1 Warman Road, Winnipeg, MB** Our People Can Tell the Future. Maybe You Can Too. - **Who are we?**_ We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal...

  • Dispatcher I

    1 week ago

    Winnipeg, Canada CANADA CARTAGE Full time

    **Why you’ll love Canada Cartage** An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we...