Service Appointment Coordinator

2 weeks ago


Kitchener, Canada Wendell Motors Chrysler Dodge Jeep Ram Full time

Wendell Motors is a busy, well established Chrysler, Dodge, Jeep and Ram Dealership. We are currently looking for a Service Coordinator to join our team

OPPORTUNITY

We’re looking for a motivated, Service Coordinator who as the first point of contact for our service customers, understands the expectations of our customers and will ensure their satisfaction in the service we provide. You’re extremely organized, detail oriented with a high degree of integrity.

RESPONSIBILITIES
- The primary function of this role is to coordinate service appointments and shop workload
- Ensure all inbound service inquiries are answered promptly, professionally
- Make outbound calls to follow up with customers
- Confirm appointments and reschedule missed appointments
- Schedule service appointments

Qualifications and Skills
- Minimum of 2-3 years’ experience in this role
- PBS experience is an asset
- Knowledge of automotive fundamentals is required
- Strong written and verbal communication Skills
- Must be process-driven, coach-able, and trainable
- Must be motivated by reaching and exceeding goals
- Strong computer and Internet skills

We provide a competitive compensation package along with a friendly work environment.

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- No weekends

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer Service: 2 years (required)

Licence/Certification:

- Driver License (required)

Work Location: In person

Application deadline: 2023-07-01



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