Customer Service Representative
3 weeks ago
Boldt Pools and Spas is hiring for an enthusiastic and driven Customer Service Representative to work with our existing team members within the Service Office to provide outstanding service to our clients during our peak season. You will become part of a supportive team working in a fast-paced and exciting environment. This position takes place in an office setting and will be given a designated workspace to assist our customers.
At Boldt Pools and Spas, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure client concerns are addressed effectively and professionally. Join our team and become a part of a growing industry
**The Service Department is Responsible for**:
- Service appointment bookings
- Pool opening and closing bookings
- Liner and safety cover sales and installation bookings
- General customer service, troubleshooting and inquiries and respond in a professional and timely manner.
- ability to multi-task in a fast-paced and high volume environment
- superior time management and organizational skills
- excellent phone manner and pleasant attitude in person
- responsibility to work alone when necessary
- ability to think on your feet and troubleshoot as needed
- exceptional conflict resolution skills; ability to troubleshoot customer concerns
- must be computer literate; experience with Outlook, Excel and Word and the ability to learn other customized programs
- must be available to work most weekends
- willingness to learn and take direction from managers
**Job Types**: Full-time, Seasonal
Contract length: 5-7 months
**Salary**: $17.00-$18.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: One location
Application deadline: 2023-02-12
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