Technology Hub IT Support

3 weeks ago


Saskatoon, Canada Compest Solutions Inc Full time

**Job title**: Technology Hub IT Support

**Location**: Saskatoon **(Onsite)**

**Duration: 3 Months Initial, Immediate: Feb 20 2024**

10+ Years of Experience

Requirement **for 1 x Support Analyst to provide Technology Hub services for Potash at BHP Saskatoon.**
The Technology Hub provides Level 1 / 2 Desktop Support both in-person and remote to users from a central location in the Client Offices.

Scope:

- Logging and creating Interactions, Incidents and Service Requests
- Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
- Managing Interactions, Incidents and Service Requests through to closure
- **Managing escalations related to Incidents and Service Requests**:

- Installing, configuring and supporting end-user equipment and devices **(Laptop, Desktop, Printer and Unified Communications)**:

- **Management of hardware failures (Laptop, Desktop, Printer and Unified Communications) -** co-ordinate with Hardware Service Provider for replacement parts and warranty repairs
- Hands and Feet Support for Remote Resolver Teams
- Small Project / Minor Demand Support (Floor Moves, Relocations and Reshuffles)
- **Event and Townhall Unified Communications Support (Webex, Microsoft Stream)**

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract
Contract length: 3 months

**Salary**: $50.00-$52.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift

**Experience**:

- IT support: 10 years (preferred)
- Unified Communications Support (Webex, Microsoft Stream): 10 years (preferred)
- Event and Townhall audio video support: 10 years (preferred)
- Laptop, Desktop, Printer and Unified Communications: 10 years (preferred)
- Azure: 10 years (preferred)
- Azure Intune: 10 years (preferred)
- SharePoint, OneDrive: 10 years (preferred)
- Microsoft Office 365: 10 years (preferred)
- ServiceNow tickets: 10 years (preferred)
- Microsoft Teams and Cisco Webex: 10 years (preferred)
- Mobile Devices using MDM: 10 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)
- ITIL v4 Foundation (preferred)

Ability to Commute:

- Saskatoon, SK (required)

Ability to Relocate:

- Saskatoon, SK: Relocate before starting work (required)



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