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Duty Officer

3 months ago

Edmonton, Canada Flair Airlines Ltd. Full time

**Are you ready to take your career to new heights?**
**Job Title**: Duty Officer

**Department**: OCC & Planning

**Location**:Edmonton

**Work Arrangement**:This role is primarily based in the Edmonton Corporate Office

**Position Overview**:
Reporting to the Senior Manager, SOCC & Planning, the Duty Officer will be responsible for planning for and overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch and MOC to ensure day of operations run smoothly. The Duty Officer will also be the first point of escalation for all IROPs, as well as specific responsibilities tasked by the Senior Manager, SOCC & Planning

**Primary Job Functions**:
***The duties of the **Duty Officer **include:

- Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable
- Ensuring that daily tasks are on track and are being completed in a timely manner
- Monitor the company’s flight operations software to ensure accuracy
- Investigating and coding delays for all flights with input from support departments
- Conducting cost analysis of all IROPs
- Coordinating departments during normal operations and IROPs to ensure proper customer service
- Demonstrate leadership qualities; be a proactive leader in ensuring smooth operations

**Secondary Job Functions**:

- Serve as the primary point of contact for all operational IROPs
- Plan and coordinate the recovery of all IROPs, considering input from various functions
- Identify any potential areas of concern for the upcoming week of flying
- Perform other duties and assignments as required

**Qualifications & Requirements**:

- ** Education**:

- High school diploma or General Education Degree (GED) equivalent
- ** Experience**:

- Previous experience in Airline Operations Centre or Airport Operations is preferred
- Possession of a valid First Aid certification is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement
- Possession of a current Transport Canada Flight Dispatcher certificate is considered an asset- ** Skills & Abilities**:

- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders
- Ability to think outside the box and propose new ideas and solutions, showcasing a proactive and forward-thinking approach
- Demonstrated analytical, decision-making, and problem-solving skills
- ** Competencies**:

- Leading as a Flair teammate by demonstrating collaborative behavior and modeling the company's values in all interactions
- Maintaining diverse relationships with peers and stakeholders to foster effective communication and collaboration
- Delivering results with impact by setting clear goals, prioritizing tasks effectively, and continuously striving for improvement in performance and outcomes
- ** Requirements**:

- Clear criminal record check and satisfactory employment references
- Ability to successfully complete a pre-employment alcohol and drug screening test
- Must be legally eligible to work in Canada without restriction

**Why Join Flair Airlines**:
***At Flair Airlines, we value our employees and provide a supportive and collaborative work environment that offers opportunities for growth and professional achievement. Additionally, we offer a comprehensive benefits package, **effective on your first day of employment**, which includes:

- Competitive compensation package including medical and dental benefits, both short and long-term disability coverage, life insurance, dependent life insurance, and an employee & family assistance program.
- Pension plan with matched contributions.
- Individualized performance bonuses based on achievements.
- Attractive referral incentive program.
- Access to our staff travel program, allowing employees and their travel companions unlimited travel access across the Flair network.

**How to Apply**:
If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role.

**Application Deadline: May 12, 2024**

We look forward to the possibility of welcoming you on board