Duty Officer

6 months ago

Edmonton, Canada Flair Airlines Ltd. Full time

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent, full-time **Duty Officer **to join our growing and ever-changing organization. The Duty Officer is responsible to the Senior Manager, SOCC & Planning for overseeing day-of operations within the SOCC, guiding teams from APC, OCC, Crew Scheduling, Dispatch, and MOC to ensure day-of operations run smoothly. The Duty Officer will also be the first point of escalation for all IROPs, as well as specific responsibilities tasked by the Senior Manager, SOCC & Planning.

**Primary Job Functions**:
The duties of the **Duty Officer **include:

- Monitoring day-of operations flights and communicating delays, irregular operations (IROPs), or any other changes to function heads, as applicable;
- Ensuring that daily tasks are on track and are being completed in a timely manner;
- Monitor the company’s flight operations software to ensure accuracy;
- Investigating and coding delays for all flights with input from support departments;
- Conducting cost analysis of all IROPs;
- Coordinating departments during normal operations and IROPs to ensure proper customer service;

**Secondary Job Functions**:

- Be the point of contact for all operational IROPs;
- Plan and coordinate the recovery of all IROPs, taking into account the opinion of all different functions;
- Determine any areas of concern for the upcoming week of flying;
- Other duties and assignments, as required;

**Qualifications and Education Requirements**:

- University/College degree/diploma considered an asset;
- Previous Airline Operations Centre or Airport Operations experience is preferred;
- Valid First Aid is an asset; the ability to pass and obtain a basic First Aid certificate is a requirement;
- A current Transport Canada Flight Dispatcher certificate is considered an asset;
- Demonstrated ability to work effectively in a high-stress, deadline-driven, ever-changing work environment while prioritizing tasks and assignments;
- Ability to maintain composure under pressure with time-sensitive priorities;
- Ability to handle multiple tasks and maintain an organized workflow;
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint);
- Strong communication skills and the ability to build effective working relationships with a variety of stakeholders;
- Demonstrated analytical, decision-making, and problem-solving skills;
- Clear criminal record check and satisfactory employment references;
- Must be legally eligible to work in Canada without restriction;

**Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.**

**How to Apply**:
We look forward to meeting you at Flair Airlines

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