Customer Service Representative

7 months ago

North York, Canada United Trimen LTD Full time

United Trimen

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

- Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.
- We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.
- The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.
- Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
- Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence.
- Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.
- We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

We offer our employees very competitive benefits:

- Profit Sharing
- Healthcare Benefits
- Matching Retirement Contribution
- Overtime Compensation Over 40 hours
- Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us

**_ What We Offer_**_:_**
- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Family culture
- Advancement opportunities
- Profit Sharing

**_ Position Summary:_**

Provides friendly and efficient customer service, order processing and delivery support to customers of United Trimen. Assists customers with their day to day inquiries to ensure their needs are being met. Promotes and

utilizes E-Commerce technologies.

**_ Essential Functions:_**
- Serves as liaison between the account managers and partners within the customer organization
- Participates as a core member in the new customer implementation process
- Develops and maintains ongoing customer relationships
- Supports and partners within assigned division and customer assignments; Perform effective route management
- Maintain current knowledge of products and system status within divisions and distribution centers to assist Account Managers and customers
- Serves as information resource to Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information
- Source product based on customer needs with Stock, Non Stock and EPO items (added)

**_ Knowledge / Skills / Abilities:_**
- High School / Equivalent is required
- Three or more years of customer service or call center experience, Equivalent combination of education, training, and/or relevant work experience may be considered
- Must have excellent written, verbal, organizational and communication skills
- Must have good customer service and time management skills.
- Highly motivated self starter with a focus on details and accuracy in a fast paced environment
- Ability to problem solve and develop solutions on a variety of complex business issues
- Ability to perform 10-key data entry
- _

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gende

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