Full Time Member Experience Representative

2 months ago


Calgary, Canada The Glencoe Club Full time

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking a Full Time Member Experience Representative to join our Member Experience team at The Glencoe Club. The Member Experience team offers courteous, timely and personalized member experiences and aims to provide the most accurate, concise and up to date information to our members, guests and staff. As a Member Experience Representative you will focus on creating memorable moments and service that goes above and beyond.

**Responsibilities**:

- Providing a high level of member service that exceed expectations in all service aspects with prompt friendly greetings, directing, activity bookings, program registration, security and administrative duties as needed
- Ensuring timely and effective two way communication (verbal, written) between members, staff and Supervisor
- Ensuring members are adhering to rules and regulations, including guest sign-in procedures
- Problem solving member access issues and providing membership cards/fobs as needed
- Processing and recording member payments as required
- Completing introduction letters for members visiting affiliated clubs and verifying members are in good standing
- Being fully comfortable with phone systems including transferring, placing calls on hold, emergency response and assisting with long distance phone calls

**Qualifications**:

- Previous experience in a customer, member or client facing role
- Professional communication skills and telephone etiquette
- Business administrative education or experience, preferably in the area of recreation and sport is considered an asset
- Knowledgeable in excel, google sheets, and booking and POS systems is considered an asset.
- A diplomatic, outgoing personality and the ability to foster relationships with members and employees
- Ability to handle stressful situations
- Standard First Aid/CPR Level C is considered an asset

**Why choose us**:

- An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
- Numerous opportunities for personal and professional growth including training and development
- Delicious, fulsome employee meals prepared daily
- Employee referral program that rewards the additional talent you bring
- Numerous employee recognition programs to reward you for your incredible efforts
- Comprehensive health and dental benefits available for you and your family
- An Employee/Employer contributed to RRSP plan

**Additional Details**:
This is a permanent year-round, full time position. We offer a flexible schedule with shifts being days/early evenings during the week and/or weekend.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Work Location: In person

Application deadline: 2024-10-25



  • Calgary, Canada The Glencoe Club Full time

    The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories...


  • Calgary, Canada WCB-Alberta Full time

    p>As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. p>Job Title: Employer Account Services Representative IJob Type: Temporary Long Term (Fixed Term) / Full timeJob Location: Edmonton, AlbertaTemporary Full Time Position – Six monthsDo you……aim to be a...


  • Calgary, Canada The Acquisition Group Full time

    The Acquisition Group is a sales and marketing solutions agency that utilizes our considerable expertise, proven best practices and leading-edge technology to execute brand relevant selling, merchandising and event marketing programs across all consumer channels and business-to-business. We are currently recruiting for a career driven Sales Representative...


  • Calgary, Canada MYo Lab Health & Wellness Full time

    MYo Lab Health & Wellness Inc. is a small business in Calgary, AB. We are fast-paced, customer-centric, and collaborative, and our goal is to provide elite multidisciplinary healthcare to our community. An amazing opportunity exists for an enthusiastic/dynamic and forward thinker who enjoys working in a vibrant growing Health & Wellness practice with all...


  • Calgary, Canada Calgary Tower Full time

    **Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...


  • Calgary, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...


  • Calgary, Canada MYo Lab Health & Wellness Full time

    MYo Lab Health & Wellness Inc. is a small business in Calgary, AB. We are fast-paced, customer-centric, and collaborative, and our goal is to provide elite multidisciplinary healthcare to our community. An amazing opportunity exists for an enthusiastic/dynamic and forward thinker who enjoys working in a vibrant growing Health & Wellness practice with all...


  • Calgary, Canada Calgary Tower Full time

    **Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership,...


  • Calgary, Canada Cronus Resources Inc. Full time

    Become part of our team with Rogers Communications! As a Field Sales Representative, you'll have the unique opportunity to bring our innovative products and services directly to customers' doorsteps. With warm leads provided, you can focus on what you do best: making sales. With our comprehensive training programs and forward-thinking management, we offer a...


  • Calgary, AB, Canada Fastfrate Group Full time

    Join a winning team with stability, security and coast-to-coast opportunities! Fastfrate Group is one of Canada’s leading transportation companies, from coast to coast. Our well-established and extensive network is always expanding with new facilities and services; that means we are always on the lookout for the right people to help us grow. There are...

  • Stage Experience Lead

    1 month ago


    Calgary, Canada Sephora Full time

    **Job ID**: 258377 **Store Name/Number**: AB-South Calgary (0562) **Address**: 100 Anderson Road SE Unit #222, Calgary, AB T2J 3V1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora...


  • Calgary, Canada Bio-Chem Consulting Services Ltd. Full time

    **CUSTOMER SERVICE REPRESENTATIVE - Full-Time** **POSITION REFERENCE NUMBER: PC-2409** **Note**: **Position is open to residents of Calgary, Alberta and surrounding communities within a 50 km radius.** **Applications must include your date of availability, hourly wage expectations and covering letter.** **Applications without the required information...

  • Stage Experience Lead

    1 month ago


    Calgary, Canada LVMH Full time

    **Position**: Stage Experience Lead - Full Time **Profile**: **Job ID**:258661 **Store Name/Number**:AB-South Calgary (0562) **Address**:100 Anderson Road SE Unit #222, Calgary, AB T2J 3V1, Canada (CA) **Full Time/Part Time**:Full Time **Position Type**:Regular **You’ll love working here ** The Stage Experience Lead - Full Time will be assigned to...


  • Calgary, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...

  • Stage Experience Lead

    1 month ago


    Calgary, Canada Sephora Full time

    Job ID: 258661 Store Name/Number: AB-South Calgary (0562) Address: 100 Anderson Road SE Unit #222, Calgary, AB T2J 3V1, Canada (CA) Full Time/Part Time: Full TimePosition Type: RegularYou’ll love working here…The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include...

  • Stage Experience Lead

    2 weeks ago


    Calgary, Canada LVMH Full time

    Position Stage Experience Lead - Full Time Profile Job ID: 258661 Store Name/Number: AB-South Calgary (0562) Address: 100 Anderson Road SE Unit #222, Calgary, AB T2J 3V1, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular You’ll love working here… The Stage Experience Lead - Full Time will be...


  • Calgary, Canada Calgary Winter Club Full time

    We are looking to fill full a part time position as a **Member Services (front desk) Representative** who is able to work a variety of day, evening, and weekend shifts. Our work environment is ideal for an individual who possesses great team energy, motivated, believes customer service is a way of life and enjoys working in a fast paced, challenging and...


  • Calgary, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...

  • Sales Associate

    3 months ago


    Calgary, Canada Maple Craft Inc. Full time

    **About Us** Maple Craft Inc., located in Calgary, AB T2E 6P2, is a dynamic small business known for its agility and professionalism. Our work environment is characterized by: - A positive and supportive atmosphere - Opportunities for personal and professional growth - A modern office setting **Job Summary**: We are seeking a full-time Sales...

  • Sales Associate

    1 month ago


    Calgary, Canada Maple Craft Inc. Full time

    **About Us** Maple Craft Inc., located in Calgary, AB T2E 6P2, is a dynamic small business known for its agility and professionalism. Our work environment is characterized by: - A positive and supportive atmosphere - Opportunities for personal and professional growth - A modern office setting **Job Summary**: We are seeking a full-time Sales...